Service Advisor- Pacific Honda
Company: Sunroad Automotive
Location: San Diego
Posted on: May 15, 2022
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Job Description:
Service Advisor - Pacific HondaJob Summary:The service advisor
works with customers to schedule service work and communicate any
additional service needed. Service advisors also handle the
administrative and customer relations aspects of service department
operations. A service advisor's main job is to interpret customer
concerns and comments for the technician, so that the technician
will diagnose problems correctly. The advisor then translates the
technician's findings, which may be very complex, into language the
customer will understand.This position has a 4 day work
week.Responsibilities:- Greeting customers, scheduling service
appointments and receiving vehicle information.- Listening to
requests of the service desired and clearly explaining information
on the repair order.- Referring the technician to the customer
and/or test-driving the vehicle to confirm source(s) of service
repairs.- Estimating the cost and time needed to do the repair,
taking into account the customer's schedule.- Handling customer
complaints and maintaining high customer satisfaction standards.-
Periodically checking on the progress of the vehicle during
servicing and contacting the customer when technicians discover
additional problems; getting customer approval to do additional
work and explaining the work performed and the charges being
billed.Qualifications:- Two years of experience in a dealership
position and general knowledge of vehicle mechanical operations is
recommended for Service Advisors. - Professional certification from
the National Institute for Automotive Service Excellence (ASE) is
highly preferred.- Service Advisors must possess strong
communication skills to effectively interact with customers,
employees and vendors.Pacific Honda offers excellent benefits,
including medical and dental insurance, life insurance, a 401K
plan, flexible spending accounts, advancement opportunities and
much more. Pacific Honda is an Equal Opportunity Employer (M/F/D/V)
and maintains a drug free workplace. If you receive an offer of
employment, it will be a conditional offer contingent on the
successful completion of a pre-employment drug screen and
background check. PI175397159
Keywords: Sunroad Automotive, San Diego , Service Advisor- Pacific Honda, Other , San Diego, California
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