Service Advisor - Kearny Mesa Ford & Kia
Company: Sunroad Automotive
Location: San Diego
Posted on: May 15, 2022
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Job Description:
Service Advisor - Kearny Mesa Ford Kia Job summary: A Service
Advisor (also referred to as a service consultant) works with
customers to schedule service work and communicate any additional
service needed. Service Advisors also handle the administrative and
customer relations aspects of service department operations. A
Service Advisor's main job is to interpret customer concerns and
comments for the technician, so that the technician will diagnose
problems correctly. The advisor then translates the Technician's
findings, which may be very complex, into language the customer
will understand. As with all positions within the dealership,
service advisors are expected to uphold the highest ethical
standards. Responsibilities: - Greeting customers, scheduling
service appointments and receiving vehicle information. - Listening
to requests of the service desired and clearly explaining
information on the repair order. - Referring the technician to the
customer and/or test-driving the vehicle to confirm source(s) of
service repairs. - Estimating the cost and time needed to do the
repair, taking into account the customer's schedule. - Handling
customer complaints and maintaining high customer satisfaction
standards. - Periodically checking on the progress of the vehicle
during servicing and contacting the customer when technicians
discover additional problems; getting customer approval to do
additional work and explaining the work performed and the charges
being billed. Qualifications: - Two years of experience in a
dealership position and general knowledge of vehicle mechanical
operations is recommended for Service Advisors. Professional
certification from the National Institute for Automotive Service
Excellence (ASE) is preferred. - Service Advisors must possess
strong communication skills to deal with customers, employees and
vendors. - People working within the automotive retail industry
often have to work extended hours, evenings and weekends to achieve
their goals. Sunroad offers excellent benefits, including Dental,
401K, Medical insurance. Flexible Spending Accounts and much more.
Sunroad Automotive is an Equal Opportunity Employer (M/F/D/V) and
maintains a drug free workplace. If you receive an offer of
employment, it will be a conditional offer contingent on the
successful completion of a pre-employment drug screen and
background check
PI176477116
Keywords: Sunroad Automotive, San Diego , Service Advisor - Kearny Mesa Ford & Kia, Other , San Diego, California
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