Service Advisor - Kearny Mesa Hyundai
Company: Sunroad Automotive
Location: San Diego
Posted on: May 15, 2022
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Job Description:
Service Advisor - Kearny Mesa HyundaiJob Summary:The Service
Advisor works with customers to schedule service work and
communicate any additional service needed. Service Advisors also
handle the administrative and customer relations aspects of service
department operations. A Service Advisor's main job is to interpret
customer concerns and comments for the technician, so that the
technician will diagnose problems correctly. The advisor then
translates the technician's findings, which may be very complex,
into language the customer will understand.Responsibilities:-
Greeting customers, scheduling service appointments and receiving
vehicle information.- Listening to requests of the service desired
and clearly explaining information on the repair order.- Referring
the technician to the customer and/or test-driving the vehicle to
confirm source(s) of service repairs.- Estimating the cost and time
needed to do the repair, taking into account the customer's
schedule.- Handling customer complaints and maintaining high
customer satisfaction standards.- Periodically checking on the
progress of the vehicle during servicing and contacting the
customer when technicians discover additional problems; getting
customer approval to do additional work and explaining the work
performed and the charges being billed.Qualifications:- Two years
of experience in a dealership position and general knowledge of
vehicle mechanical operations is recommended for Service Advisors.
- Professional certification from the National Institute for
Automotive Service Excellence (ASE) is highly preferred.- Service
Advisors must possess strong communication skills to effectively
interact with customers, employees and vendors.Kearny Mesa Hyundai
offers excellent benefits, including medical and dental insurance,
life insurance, a 401K plan, flexible spending accounts,
advancement opportunities and much more.Kearny Mesa Hyundai is an
Equal Opportunity Employer (M/F/D/V) and maintains a drug free
workplace. If you receive an offer of employment, it will be a
conditional offer contingent on the successful completion of a
pre-employment drug screen and background check. PI177658130
Keywords: Sunroad Automotive, San Diego , Service Advisor - Kearny Mesa Hyundai, Other , San Diego, California
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