Senior Security Guard-Overnight

Company: Merlin Entertainments PLC
Location: Carlsbad
Posted on: May 16, 2022

Job Description:

Senior Security Guard-OvernightLEGOLAND California, 1 Legoland DrCarlsbad, California, 92008United States We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores - the opportunities here are endless!About the RoleMaintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures.Key Objectives:Provide a high level of customer service to all MCs and guests while providing them a secure environment.Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.Main Responsibilities:1.Operations---Maintains access control---Patrols both Hotels and surrounding areas---Writes detailed and accurate incident/injury reports ---Responds to calls for service including but not limited to:1.Disturbances2.Lost children3.Intoxicated/disorderly persons4.Lost/stolen items5.Theft6.Vandalism7.On-property traffic collisions8.Medical incidents (alongside Park Health Services team) 9.Fire/panic alarms 10.Money escorts11.Key assists12.Safe assists 13.Suspicious person reports14.Perform safety and security checks of LEGOLAND property and other assets.---Operates Park Dispatch Centre (utilizing CAD operating system)---Surveillance of Resort utilizing CCTV system---Guest screening at park entrances (bag checks)---Perform radio audits for Hotel staff---Manage Lost & Found for Hotel and perform data entry relating to Lost and Found---Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)---Proficient in the Security Duty Manager (20) duties and perform the duties asneeded.2.Marketing---Assist in staffing special events in Hotel.3.Financial---Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues---Provide surveillance (both in uniform and in plain clothes)4.People---Provide excellent service and customer/guest relations to all MCs and Resort guests---Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary Record "Near Miss" incidents and enter into reporting system Assist with Facility Inspections and Safety AuditsEmployees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained.Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.Background & Experience:Excellent communication skills, reasoning and interpersonal skills are required in this job.Excellent phone, radio and person to person communication skills are essential to this position.Prior security experience is helpful.The ability to remain calm under pressure and in high stress situations is required. ---Must be at least 18 years of age---Must have a valid Driver's License with a safe driving record---Must possess valid auto insurance. The ability to remain calm and act in high stress and pressure situations is required. ---The ability to defend oneself or others if the situation arises---Must be willing to work weekends, holidays and graveyard to support resort operations Physical Requirements:Sitting - Occasionally (1 - 33%)Standing - Constantly (67 - 100%)Walking - Constantly (67 - 100%)Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)Twisting - Occasionally (1 - 33%)Bending - Occasionally (1 - 33%)Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)Wrist Deviation (Side to Side) - Frequently (34 - 66%)Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)Reaching - Frequently (34 - 66%)Grasping - Simple: > 50 poundsManual Dexterity/Strength - Gross motor, moderate - heavy strengthManual Dexterity/Strength - Fine motor, moderate - heavy strengthPushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)Visual Requirements:Close eye work (small figures)Color discriminationMinimal color discrimination - Not applicableNormal color discriminationOther: Depth perception, distance vision, ability to focus Hearing Requirements:Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)Working Conditions:Temperature - Between 16 and 95 degreesCrawl Space/Cramped Postion - Exposed

Keywords: Merlin Entertainments PLC, San Diego , Senior Security Guard-Overnight, Other , Carlsbad, California