Senior Security Guard-Overnight
Company: Merlin Entertainments PLC
Location: Carlsbad
Posted on: May 16, 2022
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Job Description:
Senior Security Guard-OvernightLEGOLAND California, 1 Legoland
DrCarlsbad, California, 92008United States We are LEGOLAND
California Resort - the place where FUN is built and memories are
made. Across our Resort we have two fantastic LEGO themed Hotels, a
Water Park, a SEA LIFE Aquarium, more than 60 rides and
attractions, 20 food and beverage locations, and 14 retail stores -
the opportunities here are endless!About the RoleMaintain a safe
and secure environment for guests and MCs (Model
Citizens/Employees), whilst also observing all Safety and Security
procedures.Key Objectives:Provide a high level of customer service
to all MCs and guests while providing them a secure
environment.Will complete injury/incident reports and ensure safety
and security compliance throughout the Resort.Main
Responsibilities:1.Operations---Maintains access control---Patrols
both Hotels and surrounding areas---Writes detailed and accurate
incident/injury reports ---Responds to calls for service including
but not limited to:1.Disturbances2.Lost
children3.Intoxicated/disorderly persons4.Lost/stolen
items5.Theft6.Vandalism7.On-property traffic collisions8.Medical
incidents (alongside Park Health Services team) 9.Fire/panic alarms
10.Money escorts11.Key assists12.Safe assists 13.Suspicious person
reports14.Perform safety and security checks of LEGOLAND property
and other assets.---Operates Park Dispatch Centre (utilizing CAD
operating system)---Surveillance of Resort utilizing CCTV
system---Guest screening at park entrances (bag checks)---Perform
radio audits for Hotel staff---Manage Lost & Found for Hotel and
perform data entry relating to Lost and Found---Assists in managing
all hotel key inventories (ex: cancelling master keys, creating new
keys, etc.)---Proficient in the Security Duty Manager (20) duties
and perform the duties asneeded.2.Marketing---Assist in staffing
special events in Hotel.3.Financial---Will work alongside Profit
Protection team to investigate and document instances of theft,
ticket scalping, or related issues---Provide surveillance (both in
uniform and in plain clothes)4.People---Provide excellent service
and customer/guest relations to all MCs and Resort guests---Respond
to guest disturbances and deescalate situations. If unable to
deescalate, activate CPD.5. Health & Safety: Will provide CPR,
basic First Aid, & AED use to guests and MCs when necessary Record
"Near Miss" incidents and enter into reporting system Assist with
Facility Inspections and Safety AuditsEmployees are responsible for
the safety of themselves, their colleagues and guests (where
appropriate), in line with the Group Policy (HS001) and the law. In
particular, they must ensure that they follow safe working
procedures for all work activities that they undertake and they
must not use any tools or equipment for which they have not been
trained.Where incidents do occur, they must ensure that they are
reported to their line manager and must cooperate with any
investigation as appropriate.Background & Experience:Excellent
communication skills, reasoning and interpersonal skills are
required in this job.Excellent phone, radio and person to person
communication skills are essential to this position.Prior security
experience is helpful.The ability to remain calm under pressure and
in high stress situations is required. ---Must be at least 18 years
of age---Must have a valid Driver's License with a safe driving
record---Must possess valid auto insurance. The ability to remain
calm and act in high stress and pressure situations is required.
---The ability to defend oneself or others if the situation
arises---Must be willing to work weekends, holidays and graveyard
to support resort operations Physical Requirements:Sitting -
Occasionally (1 - 33%)Standing - Constantly (67 - 100%)Walking -
Constantly (67 - 100%)Lifts & Carries - 35 - 50 pounds, Frequency -
Occasionally (1 - 33%)Lifts Overhead - 25 - 34 pounds, Frequency -
Occasionally (1 - 33%)Twisting - Occasionally (1 - 33%)Bending -
Occasionally (1 - 33%)Squatting/Kneeling/Crawling/Climbing -
Occasionally (1 - 33%)Pulling - 35 - 50 pounds, Frequency -
Occasionally (1 - 33%)Wrist Deviation (Side to Side) - Frequently
(34 - 66%)Hand/Wrist Repetitions (Up and Down) - Frequently (34 -
66%)Reaching - Frequently (34 - 66%)Grasping - Simple: > 50
poundsManual Dexterity/Strength - Gross motor, moderate - heavy
strengthManual Dexterity/Strength - Fine motor, moderate - heavy
strengthPushing - 35 - 50 pounds, Frequency - Occasionally (1 -
33%)Visual Requirements:Close eye work (small figures)Color
discriminationMinimal color discrimination - Not applicableNormal
color discriminationOther: Depth perception, distance vision,
ability to focus Hearing Requirements:Hearing Requirements -
Special requirements, able to consistently fulfill communication
needs (alarms, phone ringing, conversation, clear acuity within 100
feet)Working Conditions:Temperature - Between 16 and 95
degreesCrawl Space/Cramped Postion - Exposed
Keywords: Merlin Entertainments PLC, San Diego , Senior Security Guard-Overnight, Other , Carlsbad, California
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