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Advisor Culture - Full Time, Employee Relations (Harrah's SoCal)

Company: Caesars Entertainment Corporation
Location: Valley Center
Posted on: May 16, 2022

Job Description:


Are you ready to take a step in the fun direction? Join the team that puts fun first as a Culture Advisor/Employee Relations Representative. At Harrah's Resort Southern California, making grown-ups smile is what we do best, which is why we stack our dream team with passionate, energetic Funmakers. Creativity, innovation and inspiration welcome!


* High school diploma or equivalent required.
* One - Two years of experience in Employee Relations, management, training or related adult education experiences and/or related business experiences required.
* One Year Human Resources, and Employee Relations, and/or supervisor experience preferred.
* College preferred.
* Extensive knowledge and/or experience in providing guest service.
* Demonstrated ability to facilitate group training and handle difficult participants.
* Demonstrated ability to make decisions, be objective, and handle difficult Team Member issues.
* Must have knowledge of laws and regulations regarding employment.
* Possess strong communication (written & verbal) both in one-on-one or group settings
* Strong organizational skills, data entry, and clerical skills required.
* Strong ability to set priorities and manage multiple tasks and projects.
* Must be able to get along with co-workers and work as a team.
* Must be able to properly manage confidential information.
* Must have excellent active listening, conflict management and negotiation skills.
* Must possess a strong work ethic and willingness to take ownership for a wide range of responsibilities.
* Must present a well-groomed professional appearance.
* Maintain upbeat and positive attitude
* Must know and be able to use various computer systems. Microsoft Office (Word, Excel, Outlook and PowerPoint) required.
* Ability to speak, read and write Spanish is preferred.

Essential Job Functions:

* Research and gather data to respond to federal, state and local agencies (EEOC, DOL, Unemployment)
* Acts swiftly to address Team Member concerns; conducts comprehensive investigations and recommends appropriate action based on company policy and procedure and state and federal employment laws. Follows up with departments to ensure compliance.
* Provides data, analysis and recommendations on employee satisfaction and retention measures.
* Spearhead, champion and monitor employee engagement activities including closed-loop communication processes, exit interviews and improvement planning.
* Assist and provide counseling to Team Members and management; discuss possible actions to be taken to ensure improvement in department and to positively impact turnover.
* Provides counsel to Team Member and all levels of management on company policies and procedures.
* Execute activities for the Team Member grievance process, including the Board of Review.
* Responsible for planning and execution of employee relations, recognition and engagement activities.
* Responsible for conducting, monitoring and tracking of performance management efforts
* Manage budget (s) to support property and corporate engagement initiatives.
* Organize work, inputs data accurately into various systems.
* Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Develops relationships with all levels of Team Members.
* Maintain confidentiality.
* Support all functions of Human Resources as needed.
* Properly uses, cares for and maintains company equipment, computers, supplies, etc.
* Meet the attendance guidelines of the job and adheres to regulatory, departmental and company policies in an ethical manner.
* Perform other duties as assigned.

Physical, Mental & Environmental Demands:

* Must be able to facilitate in a normal administrative environment.
* Must be able to maneuver to all areas of the casino.
* Must be able to lift and/or move up to 50 pounds and carry up to 5 pounds.
* Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
* Must have the manual dexterity and coordination to operate office equipment, including a phone, pc computers/laptops, fax machine and photocopier.
* Must be able to stand for extended periods of time.
* Must be able to work at a fast pace and in stressful situations.
* Must be able to weigh facts and make recommendations that best support culture and goals of the Company.
* Must be able to organize and prioritize work.
* Must be able to handle multiple tasks simultaneously.
* Must be able read, write, speak and understand English.
* Must be able to respond to visual and aural cues.

Harrah's Resort SoCal reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Keywords: Caesars Entertainment Corporation, San Diego , Advisor Culture - Full Time, Employee Relations (Harrah's SoCal), Other , Valley Center, California

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