Shop Foreman - Kearny Mesa Ford Kia

Company: Sunroad Automotive
Location: San Diego
Posted on: May 16, 2022

Job Description:

Shop Foreman - Kearny Mesa Ford Kia Job Summary: The Shop Foreman will contribute to the success of Kearny Mesa Ford Kia by ensuring that all vehicles are repaired in a safe, efficient and timely fashion while maintaining the highest ethical standards and business practices. This individual will be responsible for overseeing a team of technicians, managing performance and providing training where necessary. Responsibilities: - Develop and direct technicians while managing service department operations. - Assign work to technicians. - Acting as a liaison when necessary which may include test driving with guest when necessary. - Manage team with all aspects which include diagnosis, repair and maintenance of vehicles. - Seeks management's direction when the course of action is unclear or there are customer concerns. - Successfully manage the repair process from start to finish in an organized manner. - Ability to conduct more complex diagnostics and repair work. - Attention to detail and quality control is essential. - Utilizes manufacturer recommended diagnosis and repair processes. - Quality control on every repair during and after repairs are completed. - Communication that is clear to customers which details the cause and the steps taken to correct the customers concern. - Report to customer any change in time promised and notify him or her of any additional repairs that may be required. - Maintain contact with service customers on a timely basis and in a professional manner. - Reads, interprets and analyzes complex technical documents. - Maintains knowledge of and compliance with all local, federal, state, manufacturer and company policies, procedures and regulations. - Monitors warranty repairs as it relates to manufacturer standards. - Develops and attains performance and productivity goals. - Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average. Maintain a dealership-prescribed standard for "hours per customer repair order written". - Ensure that all shop documents are accounted for. - Prepare a list of equipment, supplies, and repairs required, and review with the Service Manager as needed. - Administer safety and housekeeping policies and procedures. - Accomplish the forecast that has been established by the General Manager and Service Manager. - Check job status as often as necessary, but at least twice each shift. - Prepare a list of equipment, supplies, and repairs required, and review with the Service Manager as needed. - Spot-check repairs to assure quality and timely completion. Qualifications: - Must have been a Shop Foreman or have 10+ years in-shop experience. - Some supervisory experience is highly preferred. - All certifications must be valid and current. - Must have a valid driver's license and a good driving record. - Punctual and regular attendance. - Professional personal appearance. Work Environment: - This position operates in a professional dealership environment. - Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek. - Must maintain a clean, safe working environment always. - This role may require walking, standing for long periods of time. - Ability to bend, and twist while carrying heavy boxes. - Ability to carry heavy boxes upstairs. - Work outdoors in all weather. - Must be able to climb into and out of cars numerous times each day. - Excellent communication skills, both in writing and in person. Kearny Mesa Ford Kia offers Medical, Dental, Life and Disability Insurance, Flexible Spending Accounts, 401(k), Paid Holidays, Vacation Time, Training, Employee Vehicle Purchase Program, and Fantastic Advancement Opportunities. Kearny Mesa Ford Kia is an equal opportunity employer (m/f/d/v) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.



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Keywords: Sunroad Automotive, San Diego , Shop Foreman - Kearny Mesa Ford Kia, Other , San Diego, California