Customer Success Coordinator
Company: Technology & Services Industry Association (TSIA)
Location: San Diego
Posted on: June 25, 2022
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Job Description:
Location: Rancho Bernardo - San Diego, CA 92127Level:
Experienced, Non-Manager, 1-2 years min.Travel: 5%Job
DescriptionLeading association dedicated to advancing the business
of technology services is seeking a Customer Success Coordinator
(CSC) to join our Member Success team. This position is responsible
for campaign management, customer support skills, and independent
motivation to prioritize and see projects/tasks through to
completion. This is a key member of the Customer Success team,
responsible for facilitating key research efforts and providing
general service and support to members to maximize the ongoing
health, retention, and expansion of TSIA's relationships with
leading technology companies. The role provides a chance to join
TSIA within a growing department with opportunities for future
career growth. Candidate MUST be able to work independently with
limited direction and supervision, while managing multiple complex
projects simultaneously involving internal and external
stakeholders. Previous experience with Gainsight, Salesforce.com,
or another enterprise CRM software system is preferred. Must have
reliable transportation.Membership Engagement Coordination - -
-Project management of key member programs including research
studies, member orientation of software tool(s), and
conference/event recruitment - - -Tracking and reporting on member
program participation - - -Campaign and scheduling workInbound
Association Inquiries - - -General website, email, and phone
inquiries - - -Basic member support -Membership Fulfillment - -
-Creation of membership records, setup of customer profiles, user
registrations, confirmation of member information, and research of
missing information to complete records - - -Providing support for
member log-in and/or registration issues - - -Coordination of
deliverablesMember Data Quality - - -Ongoing accuracy and
completeness of membership database - - -Synchronization of
membership information across multiple data sources including
membership database, sales force automation software, benchmark
study software, and email lists - - -Proactive research and
correction of inaccurate individual and company
informationQualifications: --- - - - - - - -B.S. / B.A. and at
least 1 - 2 years of business experience, preferably in the
technology industry --- - - - - - - -A minimum of 1 - 2 years'
experience in customer success or customer service or
administrative support role in technology consulting, field,
support, or professional service organizations strongly preferred
--- - - - - - - -Professional verbal and written communication
skills --- - - - - - - -Process-driven and organized. Consistently
measure and communicate progress towards goals. --- - - - - - -
-Motivated by both individual achievement and team success --- - -
- - - - -Outstanding organizational skills, project prioritization,
attention to detail, and followup. Ability to think of new and
innovative ways to improve processes and procedures --- - - - - - -
-Proficiency with Microsoft Office suite applications, including
Excel, Word, PowerPoint, Outlook, Web browsers, and overall use of
a computer --- - - - - - - -Ability to use enterprise-level
technology such as Salesforce.com, email, database, and
file-sharing technologiesTo apply for position please include cover
letter and resume. -About TSIAThe Technology Services Industry
Association (TSIA) is a for profit membership organization that
helps technology and services organizations both large and small
grow and advance by providing the world's largest vault of
non-public services data, an exceptional peer networking community
and enables companies to achieve unparalleled business outcomes.
The TSIA Technology Services World (TSW) conference, held twice a
year, is the largest services technology conference in the world
hosting over 3,000 service executives. As the technology
marketplace evolves, TSIA is at the forefront of research on topics
such as IOT, SaaS, Cloud Solutions, and the overall evolution of
software and services. At TSIA, we know that the secret to
providing the best experience for our members starts with happy
employees. Our company culture celebrates individuality and growth,
providing you with ample opportunities to showcase your strengths
with support for further developing your skills. We understand the
importance of a healthy work-life balance and pride ourselves in
creating an ideal environment for individuals to explore their
passion for their career. We value your work and we offer
competitive compensation, medical coverage (health, dental,
vision), 401(k) with matching plan, and life and disability
insurance. TSIA embraces equity, diversity, and inclusiveness. We
view these pillars of excellence as crucial to healthy people,
workplaces, and all stakeholder communities. We are committed to
building a team that represents a variety of backgrounds,
perspectives, and skills. The more inclusive we are, the better our
work will be. For more information please find us at:
www.tsia.com.
Keywords: Technology & Services Industry Association (TSIA), San Diego , Customer Success Coordinator, Other , San Diego, California
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