Customer Success Coordinator

Company: Technology & Services Industry Association (TSIA)
Location: San Diego
Posted on: June 25, 2022

Job Description:

Location: Rancho Bernardo - San Diego, CA 92127Level: Experienced, Non-Manager, 1-2 years min.Travel: 5%Job DescriptionLeading association dedicated to advancing the business of technology services is seeking a Customer Success Coordinator (CSC) to join our Member Success team. This position is responsible for campaign management, customer support skills, and independent motivation to prioritize and see projects/tasks through to completion. This is a key member of the Customer Success team, responsible for facilitating key research efforts and providing general service and support to members to maximize the ongoing health, retention, and expansion of TSIA's relationships with leading technology companies. The role provides a chance to join TSIA within a growing department with opportunities for future career growth. Candidate MUST be able to work independently with limited direction and supervision, while managing multiple complex projects simultaneously involving internal and external stakeholders. Previous experience with Gainsight, Salesforce.com, or another enterprise CRM software system is preferred. Must have reliable transportation.Membership Engagement Coordination - - -Project management of key member programs including research studies, member orientation of software tool(s), and conference/event recruitment - - -Tracking and reporting on member program participation - - -Campaign and scheduling workInbound Association Inquiries - - -General website, email, and phone inquiries - - -Basic member support -Membership Fulfillment - - -Creation of membership records, setup of customer profiles, user registrations, confirmation of member information, and research of missing information to complete records - - -Providing support for member log-in and/or registration issues - - -Coordination of deliverablesMember Data Quality - - -Ongoing accuracy and completeness of membership database - - -Synchronization of membership information across multiple data sources including membership database, sales force automation software, benchmark study software, and email lists - - -Proactive research and correction of inaccurate individual and company informationQualifications: --- - - - - - - -B.S. / B.A. and at least 1 - 2 years of business experience, preferably in the technology industry --- - - - - - - -A minimum of 1 - 2 years' experience in customer success or customer service or administrative support role in technology consulting, field, support, or professional service organizations strongly preferred --- - - - - - - -Professional verbal and written communication skills --- - - - - - - -Process-driven and organized. Consistently measure and communicate progress towards goals. --- - - - - - - -Motivated by both individual achievement and team success --- - - - - - - -Outstanding organizational skills, project prioritization, attention to detail, and followup. Ability to think of new and innovative ways to improve processes and procedures --- - - - - - - -Proficiency with Microsoft Office suite applications, including Excel, Word, PowerPoint, Outlook, Web browsers, and overall use of a computer --- - - - - - - -Ability to use enterprise-level technology such as Salesforce.com, email, database, and file-sharing technologiesTo apply for position please include cover letter and resume. -About TSIAThe Technology Services Industry Association (TSIA) is a for profit membership organization that helps technology and services organizations both large and small grow and advance by providing the world's largest vault of non-public services data, an exceptional peer networking community and enables companies to achieve unparalleled business outcomes. The TSIA Technology Services World (TSW) conference, held twice a year, is the largest services technology conference in the world hosting over 3,000 service executives. As the technology marketplace evolves, TSIA is at the forefront of research on topics such as IOT, SaaS, Cloud Solutions, and the overall evolution of software and services. At TSIA, we know that the secret to providing the best experience for our members starts with happy employees. Our company culture celebrates individuality and growth, providing you with ample opportunities to showcase your strengths with support for further developing your skills. We understand the importance of a healthy work-life balance and pride ourselves in creating an ideal environment for individuals to explore their passion for their career. We value your work and we offer competitive compensation, medical coverage (health, dental, vision), 401(k) with matching plan, and life and disability insurance. TSIA embraces equity, diversity, and inclusiveness. We view these pillars of excellence as crucial to healthy people, workplaces, and all stakeholder communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. For more information please find us at: www.tsia.com.

Keywords: Technology & Services Industry Association (TSIA), San Diego , Customer Success Coordinator, Other , San Diego, California