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Front Desk Supervisor

Company: Marriott San Diego Gaslamp
Location: San Diego
Posted on: June 25, 2022

Job Description:

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

MUST BE AVAILABLE TO WORK A VARIED SCHEDULE INCLUDING WEEKENDS, OVERNIGHTS AND HOLIDAYS. NIGHT AUDITOR EXPERIENCE A PLUS. This position is full time.

Benefits


-Medical (Anthem, Kaiser or Simnsa)
-Dental (Aetna)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
-Vacation and Sick Pay
-Free Parking at the hotel ($175 value)
-Meal allowance per 8hr shift ($10 per meal period)
-Room Discounts with any Marriott Brand Hotel (31 different brand globally)
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year
Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The Front Desk Supervisor will be responsible for the daily activities of the Front Office and its staff. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

-Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
-Check departing guests out of the hotel as per hotel procedures.
-Monitor GXP throughout shift for customer care cases, guest chats and work orders.
-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
-Resolve guest problems and complaints.
-Answer main phone lines and assist/direct guests where needed.
-Ensures total guest satisfaction.

Keywords: Marriott San Diego Gaslamp, San Diego , Front Desk Supervisor, Other , San Diego, California

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