Quality Assurance Ambassador

Company: transdevna
Location: Spring Valley
Posted on: June 25, 2022

Job Description:

Overview:Quality Assurance Ambassadors Needed in Chula Vista!

Transdev Chula Vista is Hiring Immediately for Quality Assurance Ambassadors!

The Quality Assurance Ambassadors at Transdev are enthusiastic, friendly individuals who will provide a positive Transdev experience with every guest/customer interaction related to inquiries, comments, complaints and/or questions about Transdev.

How we are keeping our employees and customers safe:

• Strict adherence to CDC Guidelines
• Enhanced vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas
• PPE Distribution (Hand Sanitizer, masks, gloves)
• Social Distancing Enforced
• Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas
  What we offer:
  
  • $15.25/hour starting wage
  • Paid training
  • Medical/Dental/Vision health benefits - Kaiser Permanente and SIMNSA*
  • 401(K) retirement plan*
  • Paid time off and holidays*
  • Ability to advance your careerResponsibilities:
    • Ability to communicate via electronic device ie: phone calls, texting, emails, other reporting applications as needed.
    • Experience utilizing Android/Google Application: Google Drive, Google Sheets, Gmail, Google Maps
    • Analyze customer concerns and needs while balancing the needs of the business.
    • Maintains visual observation of all public areas of the station and observes passenger flow through the station (includes performing passenger traffic checks).
    • Assists patrons in utilizing Fare Vendomat and change making equipment.
    • Furnishes route information pertaining to SDTI operations, as well as connecting area wide carriers.
    • Places fare collection equipment out of service when failures occur and reports same to Central Control.
    • Monitors overall station activity and reports unusual occurrences (i.e., vandalism, public disturbance, or other such activity which affects normal operations).
    • Informs the public of special operating conditions which represent a deviation from normal service.
    • Demonstrates a commitment to customer service and integrity.
    • Other duties as required.Qualifications:Education, Licensing, and Certifications:
      
      • High school diploma or equivalent, such as GED.
        
        Experience, Skills, and Knowledge:
        
        • 2 years customer service experience preferred.
        • Experience in public contact or related work.
        • Knowledge of MTS / San Diego Trolley policies and regulations, ability to read, understand, and apply MTS policies and regulations.
        • Knowledge of San Diego and El Cajon area and landmarks.
        • Must be able to work outside and endure weather conditions. Regularly exposed to heat, sun, fumes, airborne particles and noise levels.
        • Ability to stand for long periods of time, walk, stoop, sit, bend, and occasional lift (must be able to lift up to 10 pounds).
          
          Pre-employment Requirements:
          
          • Must submit to drug testing and a criminal background check.
            
            About Transdev:
            
            Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.
            
            If you have any questions, please contact us at:
            
            * Apply online: www.transdevna.com
            
            • Accepting Walk Ins Accepted
              
              Address: 3610 Main Street, Chula Vista Ca 91911
              
              On the spot interviews and offers!
              
              TEXT "Transdevcareers" to 97211
              
              If you have any questions, please contact us at (619)###-#### or text (619)###-####
              
              The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
              
              The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
              
              Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
              EEO is the Law Poster:
              
              Drug free workplace
              
              If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. Associated topics: performance test, process, qa, quality assurance, quality assurance analyst, quality assurance lead, software quality assurance, software quality engineer, test engineer, tester

Keywords: transdevna, San Diego , Quality Assurance Ambassador, Other , Spring Valley, California