IT Support Specialist
Company: Bowhead / UIC Technical Services
Location: San Ysidro
Posted on: August 7, 2022
IT SUPPORT SPECIALIST (CBP-21-1631-W): Bowhead is seeking an IT
Support Specialist in San Ysidro, CA to join our team in supporting
IT deployment and infrastructure for the Customs & Border
Protection contract. The IT Support Specialists provide second-tier
support to end users of PCs, servers and mainframe applications and
hardware. The IT Support Specialists will interact with network
services, software systems engineering and applications development
to restore service and to assist in identifying and correcting core
problems as needed. The IT Support Specialist will resolve client
and server problems at local field offices that are part of the
overall customer IT enterprise. Candidates must have a high degree
of expertise in supporting a wide variety of IT systems. They must
be self-sufficient and self-starting with only general supervision
and guidance. Candidates must be capable of performing these
Installation and configuration of desktop workstations, laptops,
tablets, and wireless access points, including re-imaging them and
sanitizing old devices.
Installation and configuration of data backup media, including
onsite and offsite storage.
Providing a record of changes of all configuration changes for each
system and records of all updates.
Installing, testing and managing of software add-ins and hardware
devices within the Server environment.
Travel to or remotely access, CBP sites to troubleshoot and repair
Providing Tier I and II local area network (LAN) support.
Providing reports, via government recommended media, on request
showing site status.
Interface with the Network Operations Center (NOC) and Security
Operations Center (SOC) for support of domain name system (DNS)
windows internet naming service (WINS) and Proxy.
Participate in new hardware and software compatibility and
Interface with Electronic Mail Operations (EMOPS) regarding the
Exchange Mail Systems.
Rename and configure LAN Printers as directed by government lead
Manage, create, delete, and modify AD accounts, and objects.
In accordance with Executive Order 14042: Ensuring Adequate COVID
Safety Protocols for Federal Contractors, candidates should be
aware that they may be required to have received or be willing to
receive the COVID-19 vaccine by date of hire. Candidates must have
a minimum of 2 years of documented experience performing the
responsibilities identified in the above description in a
government or government-support role. This experience must be
identified in the candidate's resume.
Excellent communication skills.
Comfortable working in a combined government/contractor team
Proficiency in Microsoft Office. This position has these additional
requirements: Requires a Customs and Border Patrol (CBP)
suitability but applicants with an active Secret or Top Secret (TS)
clearance will be considered.
Intermediate to advanced level skills in Microsoft Office software
suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and
outside contacts. To receive and respond to
instructions/assignments, must be able to read, write and speak
Strong interpersonal skills and good judgment with the ability to
work alone or as part of a team SECURITY CLEARANCE REQUIREMENTS:
Qualified candidates must be able to obtain a Customs and Border
Patrol (CBP) clearance (Suitability). Must have a current and
favorably adjudicated Secret or Top Secret Clearance. Applicants
may be subject to a pre-employment drug & alcohol screening and/or
random drug screen, and must follow UIC's Non-DOT Drug & Alcohol
Testing Program requirements. If the position requires, an
applicant must pass a pre-employment criminal background history
check. All post-secondary education listed on the applicant's
resume/application may be subject to verification. Where driving
may be required or where a rental car must be obtained for business
travel purposes, applicants must have a valid driver license for
this position and will be subject to verification. In addition, the
applicant must pass an in-house, online, driving course to be
authorized to drive for company purposes. UIC is an equal
opportunity employer. We evaluate qualified applicants without
regard to race, age, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and
other protected characteristics EOE/AA/M/F/D/V. In furtherance,
pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec.
1601 et seq., and federal contractual requirements, UIC and its
subsidiaries may legally grant certain preference in employment
opportunities to UIC Shareholders and their Descendants, based on
the provisions contained within The Alaska Native Claims Settlement
Act. All candidates must apply online at and submit a completed
application for all positions they wish to be considered. Once the
employment application has been completed and submitted, any
changes to the application after submission may not be reviewed.
Please contact a UIC HR Recruiter if you have made a significant
change to your application. In accordance with the Americans with
Disabilities Act of 1990 (ADA), persons unable to complete an
online application should contact UIC Human Resources for
assistance (UIC Government Services (UICGS / Bowhead) provides
innovative business solutions to federal and commercial customers
in the areas of engineering, maintenance services, information
technology, program support, logistics/base support, and
procurement. Collectively, the fast-growing Bowhead Family of
Companies offers a breadth of services which are performed with a
focus on quality results. Headquartered in Springfield, VA, we are
a fast-growing, multi-million-dollar corporation recognized as one
of the top 25 8(a) companies for government contracting. Bowhead
offers competitive benefits including medical, dental, vision, life
insurance, accidental death and dismemberment, short/long-term
disability, and 401(k) retirement plans as well as a paid time off
programs for eligible full-time employees. Eligible part-time
employees are able to participate in the 401(k) retirement plans
and state or contract required paid time off programs. Link to
Keywords: Bowhead / UIC Technical Services, San Diego , IT Support Specialist, Other , San Ysidro, California
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