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The UPS Store Associate

Company: UPS
Location: San Diego
Posted on: September 24, 2022

Job Description:

Job SummaryThis position delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The incumbent expertly advises our valued customers by providing accurate information on our array of products, services, best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly, genuinely helpful demeanor, and a professional appearance. The incumbent must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.Responsibilities

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assignedPreferences
    • Possess outstanding people, phone and packing skills
    • Demonstrates strong communication (verbal/written) skills, including spelling and math
    • Displays ability to lift 40+ pounds and to cross-sell/up-sell products/services
    • Proficient with computer skills (Microsoft Office and Adobe Suites)
    • Experience in retail/customer service -UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Keywords: UPS, San Diego , The UPS Store Associate, Other , San Diego, California

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