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Help Desk Phone Support-Tier I -Part-Time

Company: Vector Talent Resources, Inc.
Location: San Diego
Posted on: November 25, 2022

Job Description:


Job Title: Front Line Phone Support- Help Desk I
Start Date: August 2021
# of Openings: 1
Position Type: PART-TIME or FULL TIME CONTRACT position will highly be extended to go long-term based on performance

  • 20 hours per week candidates- Must be available to be full-time for the first month of training

    Location: Bedford, MA or Colorado Springs, CO - REMOTE currently due to pandemic will eventually go in office
    Hours: Preferably Mon/Tues/Wed/Thurs- 8am-12pm or 9am -1pm (20 hours total) or Mon-Fri- 8a-4p or 9a-5p
    Vector's Client in Bedford, MA or Colorado Springs, CO is seeking (1) Part-Time or Full-time Help Desk Tier 1 professionals for a long-term contract role! This is perfect assignment for an eager college student studying in the information technology discipline to earn money while attending school, or a recent college graduate.
    Job Highlights
    The ideal candidate will have excellent communication skills, be experienced in IT support in an Enterprise environment to join our team. The primary focus of this position is to provide first contact resolution via phone, chat & other electronic channels. You will have the opportunity to diagnose, identify, and resolve problems of varying complexity with hardware, software, LANs, networks, servers, and corporate data systems.
    Provide technical resolution to users with software: Windows 10, Mac OS & OSX, MS Office suite3, LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
    Key Functions
    Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
    Guide Client's internal employees with using Client's IT services and information resources. Experience working on a technical help desk in a corporate environment. A+ Certification, HDI certification, ITIL certification. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
    Required Skills

    • Excellent customer service skills
    • Excellent communication skills
    • Excellent troubleshooting abilities
    • Phone Support, excellent customer service skills

      Preferred Qualifications

      • Experience working on a technical help desk using in a corporate environment
      • A+ Certification, HDI certification, ITIL certification

        Minimum Education

        • High school diploma or equivalent, plus 1 year of job-relevant work experience

          Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Keywords: Vector Talent Resources, Inc., San Diego , Help Desk Phone Support-Tier I -Part-Time, Other , San Diego, California

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