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Automotive Service Advisor

Company: Chula Vista Auto
Location: San Diego
Posted on: November 26, 2022

Job Description:

*AUTOMOTIVE SERVICE ADVISOR* Chula Vista Auto is looking for an energetic hard-working individual to join our Service Department. At CHULA VISTA AUTO , we value accountability, integrity, and professionalism. We believe in employing the best people and are currently looking to hire a qualified *AUTOMOTIVE SERVICE ADVISOR *to our growing team!*JOB DESCRIPTION: * The *Service Advisor*, reporting to the Service Manager, is responsible for accurately identifying and verifying customer's needs regarding their vehicle. They will provide professional, courteous, and positive customer service. The Service Advisor must be able to effectively communicate accurate cost of service, applicable parts, and the time of completion to customers. They must keep up to date on new and used vehicle warranty repairs and how to administer them according to the manufacturer warranty guidelines. The role requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. *GENERAL RESPONSIBILITIES: *
* Meet and greet service customers promptly in a professional and courteous manner
* Inspect vehicle and refer to service history to accurately identify and verify customer's service needs
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
* Provide accurate cost and time of completion estimates for the services recommended, communicate, and acquire proper authorization from customers
* Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
* Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
* Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
* Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer. *REQUIREMENTS: *
* Two or more years of previous experience as a service advisor - Kia/Ford/Honda experience an asset
* Experience in handling multiple priorities in a fast-paced environment
* Outstanding communication skills in both verbal and written
* ADP Dealer Services Experience an asset
* A desire to work in a commission, performance-based, environment
* Great attitude with a high-energy personality
* Excellent customer service skills
* Professional appearance and work ethic
* Ability to perform in a process driven environment
* High School diploma or equivalent *COMPENSATION & BENEFITS: *
* Medical, Dental, and Life insurance
* 401(k) Plan
* Paid vacation
* Employee vehicle purchase program
* Continuous training, mentorship, and coaching
* Professional work environment with opportunities for career growth _\*WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion and beliefs, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.__\*Pre-employment drug test/background check required._ KAIZENUSA Job Type: Full-time Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability Education:
* High school or equivalent (Required) Experience:
* Service advisor: 2 years (Preferred) License/Certification:
* Driver's License (Preferred) Work Location: Multiple Locations

Keywords: Chula Vista Auto, San Diego , Automotive Service Advisor, Other , San Diego, California

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