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Enrollment Center Specialist (Bilingual - English/Cantonese)

Company: 211 San Diego
Location: San Diego
Posted on: November 26, 2022

Job Description:

An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance for public benefit programs, extensive follow-up to ensure clients receive services, community outreach for education and application enrollment, and problem-solving and referral assistance over the phone for clients with complicated needs. * $1,000 sign-on bonus* Remote work availableMake a Difference through Action--- Conduct community outreach by phone with goal of educating on public benefits programs, eligibility and application enrollment --- Actively listen to clients to develop a strategy that identifies solutions to barriers for access to enrollment.--- Maintain knowledge and expertise in eligibility, enrollment, and program specifications of CalFresh --- Provide reminder activities to assist customers in completing the application process. --- Accurately document all client interactions and unmet needs in 2-1-1's systems to assist in the identification of gaps in services that can be addressed. --- Identify and assist with barriers to care and monitor client progress. --- Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients. --- Provide application assistance and complete enrollment in CalFresh Food program by obtaining and submitting accurate information. A minimum of 62% approval for applications submitted is expected. --- Maintain customer confidentiality, privacy, and HIPPA (Health Insurance Portability and Accountability ACT) standards and requirements. --- Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency. --- Manage follow-up tasks with clients to identify needs for advocacy; assist clients with completing county interview, submitting documentation to access benefits, offer further services, and provide feedback regarding services received. The expectation is that all follow up activities are completed on time and are documented accurately. --- Provide ongoing process improvement strategies for 2-1-1's internal programs. --- Keep all activities in line with the core values and contribute to the positive culture of 2-1-1 San Diego. --- Attend and assist with community outreach activities as assigned. Qualifications--- Must be bilingual in English and Cantonese--- Associate's Degree or higher required; combination of continued education beyond high school and equivalent experience may be substituted.--- Excellent time management skills.--- Knowledge of County benefit programs highly desirable. --- Certified Application Assister (CAA) certification highly desirable. --- 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization. --- Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations. --- A positive attitude, desire to learn and grow and aspirations to lead. --- A focus on the growth and well-being of people and the communities to which they belong. --- Excellent verbal, written and interpersonal communication skills. --- High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems. --- The desire to seek learning opportunities to promote growth, professional and personal development. Status: Non-Exempt, Full-TimeDepartment: Enrollment Center Reports To: Manager, Enrollment Center Programs Work Schedule: *Remote work available* Typical schedule is 8:00 a.m. to 4:30 p.m. Monday through Friday. However, flexibility is required due to the nature of business. The schedule may be changed as needed, to include weekends and holidays. Required to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager.Technical Requirements - Internet speed of 150 mbps from a reliable internet provider. - Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Repetitive motions that may include the wrists, hands, and/or fingers.PI197259332

Keywords: 211 San Diego, San Diego , Enrollment Center Specialist (Bilingual - English/Cantonese), Other , San Diego, California

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