Sup, Field Operations - San Diego
Company: SPECTRUM
Location: San Diego
Posted on: January 26, 2023
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Job Description:
Job Summary
Responsible for overall fulfillment operations of the system
locations from the node to the home across the assigned area.
Supervise installation and service to meet customer expectations,
technical quality standards, employee productivity and company
safety requirements. Maximize customer satisfaction through quality
craftsmanship and operational excellence of the customer premise
network. Responsible for the hiring, training, development, and
performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience. Ensure responsiveness and first
time resolution to installation and trouble call work orders while
adhering to company quality and safety standards Ensures quality
control checks are completed satisfactorily; resolve escalated
customer problems as necessary. Provides quality assurance support
and direction to field staff regarding new or existing
technologies. Performs field safety observations and quality
control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations Establishes
positive employee relations through effective individual and team
communication and provide ongoing support Regularly observes and
mentors employees in regard to safety, quality, productivity and
well-being Coordinate and reinforce employee training to ensure
Technical Quality Assurance (TQA) standards are met. Performs
practical field evaluations to verify technical competencies and
safe practices; provides necessary feedback Created By: Maria Suran
April 21, 2022 Ensures staff has and maintains necessary
company-issued tools and equipment Facilitates cross-functional
communications and cooperation with internal departments and
service partners Instills knowledge of all company products and
services Maintains records and documents in accordance with company
policies and procedures Adheres to industry specific local, state,
and federal regulations, as applicable Knows, understands and
follows company policy Performs other duties as requested by
manager
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge Ability to read, write,
speak and understand English Ability to communicate effectively
with employees, customers, and suppliers in person, on the phone,
and/or by written communications in a clear, straight-forward, and
professional manner Advanced understanding of the TCP/IP stack and
associated abstraction layers Advanced knowledge of network
designs, network architectures, and network topologies Basic
knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances Ability
to safely use weight-bearing equipment (such as gaffs, safety
harness and ladders) within the maximum weight limitations of that
equipment Ability to use personal computer and software
applications including Microsoft Office Ability to operate
appropriate computer or test equipment associated with position
(e.g. signal level meters, ohm meters, etc.) Ability to use
handheld communication devices and applications Work and travel in
inclement weather Valid driver's license with satisfactory driving
record within Company required standards
Required Education
Associates degree in electronics or related field, or equivalent
work experience Industry and vendor specific certifications and
training (NCTI, SCTE, BCT/E) Required Related Work Experience and
Number of Years Field Technician work experience preferred - 5+
Supervisory experience in a technical environment preferred or
equivalent work experience Created By: Maria Suran April 21, 2022
Experience in complex, structure cabling jobs that include
interior/exterior installation of Cat5/Cat6 cabling Experience in
programming and installing routers, Internet gateway services,
Layer2/3 Ethernet switches and wireless access points in commercial
environments
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge Ability to successfully
manage face-to-face customer interactions and resolutions
Demonstrated leadership qualities Ability to handle multiple
projects and tasks Ability to prioritize and organize effectively
Ability to supervise and motivate others Moderate knowledge of
residential and commercial facility construction design/layout
Basic knowledge of company products and services Preferred
Education Preferred Related Work Experience and Number of Years
Supervisory or leadership experience - 1+ WORKING CONDITIONS Work
indoors in confined space, poorly ventilated areas such as attics
during extreme heat or cold Exposure to dust, dirt, noise, insects,
rodents, pets, and cleaning solutions Work in commercial or factory
type environments Work outdoors in all kinds of weather and at all
times of the day or night Work performed near power lines and
electricity Work and travel in inclement weather Some work may be
performed in an office environment Work performed at various
heights above ground on telephone/power poles Some out of town and
overnight travel as the business needs dictate Occasionally
required to work overtime as the business needs dictate Ability to
work weekends or a second shift as the business needs dictate
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements Ability to use the following hand tools:
electric drills, hammers, wrenches, screwdrivers Ability to walk
over all types of terrain in all kinds of weather, while carrying
tools and equipment, including gaffs, ladders, and fully loaded
tool belts Ability to accurately take measurement and apply to
position tasks Ability to carry, climb and operate extension
ladder, (approx. 32 ft high and 90 pounds) Ability to perform job
from high places (i.e. poles and roofs) Ability to differentiate
between different sizes and colors of wires Ability to work with
small components and wires to make cable connections Ability to
make cable connections in tight spaces by bending, reaching,
twisting Ability to walk over all types of terrain in all kinds of
weather while carrying tools and equipment, including ladders,
safety equipment and tool belts Ability to work while standing 50 -
70% of the time Ability to use electric or battery operated hand
tools such as drills, hammers, wrenches, screwdrivers Mental
Requirements
EOE Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability
TOPBR
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a salary range of $67,100.00 to
$140,600.00. The actual salary offer will carefully consider a wide
range of factors, including your skills, qualifications, experience
and location. Also, certain positions are eligible for additional
forms of compensation such as bonuses.
Keywords: SPECTRUM, San Diego , Sup, Field Operations - San Diego, Other , San Diego, California
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