Bank Operations Services Supervisor (Teller Manage
Company: First Citizens Bank
Location: Solana Beach
Posted on: January 26, 2023
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Job Description:
Overview:Are you a people person? Be a First Citizens person.
Join our branch team and make a difference.As an Operations
Services Supervisor at First Citizens Bank, you will be responsible
for the operational management of one branch and managing the team
of service line associates. Processes teller transactions and other
customer service requests. Facilitates customer awareness and
education of bank capabilities, tools and resources. Responsible
for identifying and referring sales opportunities to the
appropriate bank partner. This position supports the sales efforts
of a branch team.A successful candidate will demonstrate:Management
Skills: Capable of managing and developing members on a team to
ensure operational soundnessCustomer Service Skills: Demonstrates
professionalism and empathy in customer interactionsAdaptability:
Has the ability to learn and adapt quickly to new information and
technology and can effectively relay those changes to the
teamTeamwork: Strives to build strong working relationships with
those on their team as well as cross-functional
relationshipsFlexibility: Capable of handling multiple demands and
can readily shift priorities to support direct reports in daily
tasksInfluence: Capable of building rapport with different
personalities to drive positive resultsAgility: Able to process
information and move quickly through problem
resolutionCommunication Skills - Interpersonal: Comfortable and
confident with proactively engaging in conversation with different
audiencesResponsibilities:The essential functions of the job
include, but are not necessarily limited to, the
following:Operational oversight for a branch location, ensuring
compliance with all branch operations policy and proceduresResearch
and resolve transaction/cash discrepanciesHiring, supervision, and
performance management of service line associatesProcessing
transactions accurately and efficientlyFacilitating customer
awareness and education of bank services, including digital banking
capabilitiesIntroducing customers to other branch team members or
bank partners who are able to provide solutions for their financial
needsThe base pay for this position is relative to your experience
but the range is generally $22.62 to $36.75 per hour. First
Citizens offers a competitive, comprehensive benefits program which
you can review here:
https://jobs.firstcitizens.com/benefits.Qualifications:Bachelor's
Degree and 1 years of experience in Financial services, customer
service, bank operations, or branch operations management OR High
School Diploma or GED and 5 years of experience in Financial
services, customer service, bank operations, or branch operations
managementPreferred Area of Experience: Management or supervisory
experienceSkill(s): Financial literacy, Knowledge of retail banking
products and services, Operations management
Keywords: First Citizens Bank, San Diego , Bank Operations Services Supervisor (Teller Manage, Other , Solana Beach, California
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