Client Services Leader

Company: Slalom Consulting
Location: San Diego
Posted on: January 26, 2023

Job Description:

Role: Client Partner Leader

The base salary pay range for this position is $153,000 to $281,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, and location. Please see below for information on Slalom's benefits.

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

Slalom San Diego is actively seeking a Client Service Leader. This Client Service Leader (CSL) is tasked with representing all of Slalom's services (Customer Engagement, Data & Analytics, Technology Enablement, Strategy & Operations, Delivery Leadership and Organizational Effectiveness) across multiple industries. This CSL will set strategic direction, deliver solutions, drive sales, help with recruiting, account management, and operational aspects.

What You'll Do
--- Broad utilization range depending on client needs
--- Direct Revenue responsibility of $2.5M-$5M
--- Responsible for profitability of assigned local accounts (revenue and utilization goals)
--- Identifies opportunities for growth/maturation of Slalom offerings and sets the direction for that growth
--- Provides oversight and governance of all sold/managed engagements
--- Drives business development with the proper information (creation of SOW, RFP responses), tools and subject matter expertise to sell engagements within the vertical
--- Develops & delivers best practices, delivery templates, POV papers
--- Obtains and maintains certification where appropriate (CSM, PMP, ITIL Prosci etc)
--- Maintains awareness of industry best practices and business levers for a particular client list and understands how Slalom Practice Areas interact
--- Oversees project delivery quality assurance
--- Assigns tasks when resources are between projects
--- Facilitates client satisfaction surveys (where applicable)
--- Support recruiting and onboarding of new employees
--- Involved with local and national strategy initiatives

What You'll Bring
--- 7-10 years of management/leadership experience from a consulting firm
--- Advanced project delivery experience including all aspects of project/program management
--- The ability to effectively balance business development, contracting/negotiating, solutioning, client engagement, delivery excellence enablement, operations/financial management and team/people management all in a single role
--- Previous P&L responsibilities
--- Active and transferable industry relationships

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 40 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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Keywords: Slalom Consulting, San Diego , Client Services Leader, Other , San Diego, California