Client Services Leader
Company: Slalom Consulting
Location: San Diego
Posted on: January 26, 2023
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Job Description:
Role: Client Partner Leader
The base salary pay range for this position is $153,000 to
$281,000. In addition, individuals may be eligible for an annual
discretionary bonus. Actual compensation will depend upon an
individual's skills, experience, qualifications, and location.
Please see below for information on Slalom's benefits.
Who You'll Work With
At Slalom, personal connection meets global scale. Our vision is to
enable a world in which everyone loves their work and life. We help
organizations of all kinds redefine what's possible, give shape to
the future-and get there.
Slalom San Diego is actively seeking a Client Service Leader. This
Client Service Leader (CSL) is tasked with representing all of
Slalom's services (Customer Engagement, Data & Analytics,
Technology Enablement, Strategy & Operations, Delivery Leadership
and Organizational Effectiveness) across multiple industries. This
CSL will set strategic direction, deliver solutions, drive sales,
help with recruiting, account management, and operational
aspects.
What You'll Do
--- Broad utilization range depending on client needs
--- Direct Revenue responsibility of $2.5M-$5M
--- Responsible for profitability of assigned local accounts
(revenue and utilization goals)
--- Identifies opportunities for growth/maturation of Slalom
offerings and sets the direction for that growth
--- Provides oversight and governance of all sold/managed
engagements
--- Drives business development with the proper information
(creation of SOW, RFP responses), tools and subject matter
expertise to sell engagements within the vertical
--- Develops & delivers best practices, delivery templates, POV
papers
--- Obtains and maintains certification where appropriate (CSM,
PMP, ITIL Prosci etc)
--- Maintains awareness of industry best practices and business
levers for a particular client list and understands how Slalom
Practice Areas interact
--- Oversees project delivery quality assurance
--- Assigns tasks when resources are between projects
--- Facilitates client satisfaction surveys (where applicable)
--- Support recruiting and onboarding of new employees
--- Involved with local and national strategy initiatives
What You'll Bring
--- 7-10 years of management/leadership experience from a
consulting firm
--- Advanced project delivery experience including all aspects of
project/program management
--- The ability to effectively balance business development,
contracting/negotiating, solutioning, client engagement, delivery
excellence enablement, operations/financial management and
team/people management all in a single role
--- Previous P&L responsibilities
--- Active and transferable industry relationships
About Us
Slalom is a modern consulting firm focused on strategy, technology,
and business transformation. In 40 markets around the world,
Slalom's teams have autonomy to move fast and do what's right. They
are backed by regional innovation hubs, a global culture of
collaboration, and partnerships with the world's top technology
providers. Founded in 2001 and headquartered in Seattle, Slalom has
organically grown to over 9,000 employees. Slalom has been named
one of Fortune's 100 Best Companies to Work For five years running
and is regularly recognized by employees as a best place to work.
Learn more at slalom.com.
Slalom prides itself on helping team members thrive in their work
and life. As a result, Slalom is proud to invest in benefits that
include: meaningful time off and paid holidays, parental leave,
401(k) with a match, a range of choices for highly subsidized
health, dental, & vision coverage, adoption and fertility
assistance, and short/long-term disability. We also offer
additional benefits such as a yearly $350 reimbursement account for
any well-being related expenses as well as discounted home, auto,
and pet insurance.
Slalom is an equal opportunity employer that is committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, national origin,
disability status, protected veterans status, or any other
characteristic protected by federal, state, or local laws, and will
not be discriminated against on the basis of disability.
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Keywords: Slalom Consulting, San Diego , Client Services Leader, Other , San Diego, California
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