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Energy Services Specialist I (Call Center)

Company: Sempra
Location: San Diego
Posted on: January 26, 2023

Job Description:

Job DescriptionPrimary PurposeAct on behalf of SDGE as the energy expert advisor/specialist to commercial and residential customers. Provide technical support, guidance and solutions to customers on bills, payment arrangements, Company energy programs, services and pricing options including dynamic pricing options, smart meters, energy conservation and tips to lower their bills, and other programs that will help customers better manage their energy use while projecting the company brand values. Requires advising customers on use and benefit of on-line energy presentment and rate comparison analyses tools as well as other to be determined services behind the customer meter such as home area network devices. Stays abreast of the latest changes to the Company's service offerings, rates, and high visibility projects. Answers customer billing inquiries. May process in-person, over the counter payment transactions.Duties and ResponsibilitiesAct on behalf of SDGE as the energy expert advisor/specialist to commercial and residential customers.Provide technical support, guidance and solutions to customers on bills, payment arrangements, Company energy programs, services and pricing options including dynamic pricing options, smart meters, energy conservation and tips to lower their bills, and other programs that will help customers better manage their energy use while projecting the company brand values.Requires advising customers on use and benefit of online energy presentment and rate comparison analyses tools as well as other to be determined services behind the customer meter such as home area network devices.Stays abreast of the latest changes to the Company's service offerings, rates, and high visibility projects.Answers customer billing inquiries; may process in-person over the counter payment transactions, daily and monthly reconciliation, bank deposit preparation to include securing company funds utilizing dual control process, daily cash strapping and armored car pick up.Process request to start, stop or transfer service.Respond to and react to emergency service requests; provide safety advice to customers in emergency situations. May respond to call-outs for storm and significant events, as needed.Performs other duties as assigned (no more than 5% of duties).QualificationsQualificationsEducationH.S. Diploma/GED RequiredExperience3+ Experience in customer service, retail, or energy management RequiredPrior cash handling experience. PreferredSkills and AbilitiesRequires specialized training on SDGE rates, rate components and their relation to energy efficiency and demand response programs.Requires knowledge of applicable conservation measures per customer segment.Requires excellent interpersonal and communication skills.Other QualificationsThis is a DOT safety sensitive position. A pre-assignment drug test may be required.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.Total Rewards PhilosophyNote: SDG E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.SDG E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition. Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.

Keywords: Sempra, San Diego , Energy Services Specialist I (Call Center), Other , San Diego, California

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