Energy Services Specialist I (Call Center)
Company: Sempra
Location: San Diego
Posted on: January 26, 2023
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Job Description:
Job DescriptionPrimary PurposeAct on behalf of SDGE as the
energy expert advisor/specialist to commercial and residential
customers. Provide technical support, guidance and solutions to
customers on bills, payment arrangements, Company energy programs,
services and pricing options including dynamic pricing options,
smart meters, energy conservation and tips to lower their bills,
and other programs that will help customers better manage their
energy use while projecting the company brand values. Requires
advising customers on use and benefit of on-line energy presentment
and rate comparison analyses tools as well as other to be
determined services behind the customer meter such as home area
network devices. Stays abreast of the latest changes to the
Company's service offerings, rates, and high visibility projects.
Answers customer billing inquiries. May process in-person, over the
counter payment transactions.Duties and ResponsibilitiesAct on
behalf of SDGE as the energy expert advisor/specialist to
commercial and residential customers.Provide technical support,
guidance and solutions to customers on bills, payment arrangements,
Company energy programs, services and pricing options including
dynamic pricing options, smart meters, energy conservation and tips
to lower their bills, and other programs that will help customers
better manage their energy use while projecting the company brand
values.Requires advising customers on use and benefit of online
energy presentment and rate comparison analyses tools as well as
other to be determined services behind the customer meter such as
home area network devices.Stays abreast of the latest changes to
the Company's service offerings, rates, and high visibility
projects.Answers customer billing inquiries; may process in-person
over the counter payment transactions, daily and monthly
reconciliation, bank deposit preparation to include securing
company funds utilizing dual control process, daily cash strapping
and armored car pick up.Process request to start, stop or transfer
service.Respond to and react to emergency service requests; provide
safety advice to customers in emergency situations. May respond to
call-outs for storm and significant events, as needed.Performs
other duties as assigned (no more than 5% of
duties).QualificationsQualificationsEducationH.S. Diploma/GED
RequiredExperience3+ Experience in customer service, retail, or
energy management RequiredPrior cash handling experience.
PreferredSkills and AbilitiesRequires specialized training on SDGE
rates, rate components and their relation to energy efficiency and
demand response programs.Requires knowledge of applicable
conservation measures per customer segment.Requires excellent
interpersonal and communication skills.Other QualificationsThis is
a DOT safety sensitive position. A pre-assignment drug test may be
required.All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, citizenship,
disability or protected veteran status.Total Rewards
PhilosophyNote: SDG E strives to ensure that employees are paid
equitably and competitively. Starting salaries may vary based on
factors such as relevant experience, qualifications, and
education.SDG E offers a competitive total rewards package that
goes beyond base salary. This position is eligible for an annual
performance-based incentive (bonus) as well as other merit-based
recognition. Company benefits include health and welfare (medical,
dental, vision), employer contributions to retirement benefits,
life insurance, paid time off, as well as other company offerings
such as tuition reimbursement, paid parental leave, and employee
assistance programs.
Keywords: Sempra, San Diego , Energy Services Specialist I (Call Center), Other , San Diego, California
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