Patient Service Specialist - ED
Company: Scripps Health
Location: San Diego
Posted on: January 26, 2023
At Scripps Health, you will experience the pride, support, and
respect of an organization that has been repeatedly recognized as
one of the nation's Top 100 Places to Work. You'll be surrounded by
people committed to making a difference in the lives of their
patients and their teammates. So if you're open to change, go ahead
and unlock your potential. Join a winning team at Scripps Clinic
Ranch Bernardosupporting the Urgent Caredepartment as a Patient
Service Specialist. Working together, you'll bring your expertise,
compassion, and excellence to all we do. The ideal candidate will
thrive in a fast-paced environment and enjoy providing world class
customer service. As a Patient Service Specialist, you will be
- Interacting with patients, payers, and providers to gather
information necessary for accurate registration including assigning
of appropriate Medical Record Number, referral/authorization, point
of service payment collection, document collection and
- Receiving and routing messages received in the department
appropriately as well as manages customer billing and payment
inquires as needed.
- Effectively managing the patient check-in and check-out process
from start to finish, which includes identification verification;
updating or confirming demographic and insurance information on
every patient; ensuring appropriate forms are provided, signed and
witnessed at the time of the patient visit; verifying coverage
including benefits, authorization, pre-determination, payer
specific policy exclusions or limitations to coverage, collecting
any patient responsibility and accurately preparing end of day
reporting or payment reconciliation as needed.
- Assisting patients with HPE eligibility, discussing payment
arrangement options including financial assistance information,
providing price estimates.
- Accurately scheduling and re-scheduling patient appointments.
Successful scheduling includes, but not limited to, exhibiting
proficiency in appointment scheduling procedures, accurate
documentation, and routing of messages, scheduling and confirming
appointments according to practice guidelines, entering appropriate
insurance, initiating authorizations and referrals, performing Key
User duties with minimal errors.
- Coordinating scheduling, meeting and travel planning needs,
department communication as needed. May assist in gathering
necessary reports, statistics, outcomes for the department as
- Regularly displaying a proactive approach to customer service
by listening to the patient, taking ownership of solutions and
being able to accurately identify the need to involve leadership to
- Acting as a member of the patient care team by supporting the
clinical care staff in the care of the patient. This is a Full Time
(72 hours every two weeks) benefited position,working 12hour day
shifts on variable days. Flexible availability is a must. This
position is located atScripps Clinic Rancho Bernardo.
Keywords: Scripps Health, San Diego , Patient Service Specialist - ED, Other , San Diego, California
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