Central Support Specialist
Company: Herc Rentals
Location: San Diego
Posted on: January 26, 2023
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Job Description:
Press Tab to Move to Skip to Content Link Company: Herc Rentals
Founded in 1965, Herc Rentals is one of the leading equipment
rental suppliers in North America with trailing twelve month total
revenues of nearly $2.53 billion as of September 30, 2022. Herc
Rentals' parent company, known as Herc Holdings Inc., listed on the
New York Stock Exchange on July 1, 2016, under the symbol "HRI."
Herc Rentals serves customers through approximately 350 locations
and has approximately 6,500 employees in North America.We serve a
diverse group of customers in a wide array of industries. We
support professional con-tractors in construction and remediation.
Our industrial customers include large industrial plants,
re---neries and petrochemical operations, automotive and aerospace
manufacturers. We support government and infrastructure projects at
the municipal, state and federal level. And, we continue to expand
our services for customers in commercial and retail, healthcare,
hospitality, recreation, and entertainment and special events.Short
DescriptionThe Central Support team serves as a single point of
contact for Herc's strategic customers, providing them a best in
class customer experience in a multi-channel, fast-paced support
environment. This role will be responsible for building and
maintaining an exceptional operational relationship with customers
by coordinating all aspects of the rental process including
cross/upsell, quote, rental contract & producing an accurate
invoice in a timely, consistent and quality manner.Track all
customer touchpoints in Herc CRM (Salesforce.com)Build and maintain
operational relationships with each customer driving revenue growth
retention and call positionMaximize/generate additional revenue by
upselling/cross selling solutions while providing a best in class
customer service & experienceProactively identify customer needs or
challenges and collaborate with Customer Solutions Dept. leadership
team to resolveContribute to departmental improvements, with
intentions to improve the future state of all existing processes
and procedures. -Maintain established team Key Performance
Indicators regarding response time, quality, retention & revenue
growthRequirementsProfessional Experience 1-3 years of customer
service or sales experience required Educational Background High
School Graduate or GED required. Bachelor's Degree, Associates
degree, or comparable experience preferred Conditions of Employment
Experience leveraging CRM platforms like Salesforce.com as part of
daily functions Skills
Keywords: Herc Rentals, San Diego , Central Support Specialist, Other , San Diego, California
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