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Central Support Specialist

Company: Herc Rentals
Location: San Diego
Posted on: January 26, 2023

Job Description:

Press Tab to Move to Skip to Content Link Company: Herc Rentals Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, re---neries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.Short DescriptionThe Central Support team serves as a single point of contact for Herc's strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment. This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of the rental process including cross/upsell, quote, rental contract & producing an accurate invoice in a timely, consistent and quality manner.Track all customer touchpoints in Herc CRM (Salesforce.com)Build and maintain operational relationships with each customer driving revenue growth retention and call positionMaximize/generate additional revenue by upselling/cross selling solutions while providing a best in class customer service & experienceProactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolveContribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures. -Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growthRequirementsProfessional Experience 1-3 years of customer service or sales experience required Educational Background High School Graduate or GED required. Bachelor's Degree, Associates degree, or comparable experience preferred Conditions of Employment Experience leveraging CRM platforms like Salesforce.com as part of daily functions Skills

  • Ability to sell complex products and customer solutions
  • Adapts to changing business and customer needs
  • Self-motivated to achieve goals and deliver results
  • Communicate professionally and effectively with all levels of the organization
  • Drive results through teamwork and business processes
  • Ability to organize and manage multiple priorities
  • Strategic thinking and problem-solving ability
  • Problem analysis and problem resolution at both a strategic and functional level Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Mechanic Tool reimbursement of up to $300 per year Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Keywords: Herc Rentals, San Diego , Central Support Specialist, Other , San Diego, California

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