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Assoc. Dir., Business Systems and Digital Strategy - 118325

Company: University of California
Location: San Diego
Posted on: January 25, 2023

Job Description:

UCSD Layoff from Career Appointment: Apply by 8/19/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 9/16/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Job posting will remain open until a suitable candidate has been identified.


Under the general supervision of the Director, the Associate Director of Business Systems and Digital Strategy leads the team within the Financial Aid Office that has the primary responsibility for the management of Student Financial Planner (SFP), ProSAM, OnBase, BlackBaud, CampusLogic, and other auxiliary applications.

The Associate Director is technical leader with a high degree of knowledge in the overall field of Financial Aid and Scholarships administration, with recognized expertise in business systems designed to award, disburse, verify, and reconcile financial aid and scholarship funds. Problem solving in this capacity requires analysis of unique issues without precedent and / or structure.

The Associate Director works with a high degree of autonomy to formulate strategies and administer policies related to the design, implementation and integration of financial aid processes, workflows, technology, and reports which enhance operational efficiency and administrative decision-making.

The Associate Director applies advanced business process and analysis concepts and organizational objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. The Associate Director works closely with the Director and the other members of the Systems team to selects methods, techniques and evaluation criteria to obtain results. The Associate Director works closely with financial aid staff, Enrollment Management Technology Services staff, and other information system campus partners to ensure all processes function effectively to successfully meet University enrollment and student experience goals.


* Advanced skills and methodologies associated with process and software design, modification and implementation. Strong technology skills with financial aid management software systems.

* Knowledge and understanding of databases and external financial aid systems (EdExpress, COD;NSLDS, CPS, Web Grants, ELM) and experience with document management and imaging systems.

* Advanced knowledge of business and process analysis functions. Understanding of user testing and quality assurance techniques and practices. Ability to oversee thorough testing ofnew functionality and to recognize errors or malfunctions.

* Demonstrated skills needed to develop process and system implementation plans. Experience in leading multiple complex projects and project teams engaged in process assessment, systems analysis, development, implementation and user testing. Proven ability to evaluate workload and available resources and to adjust schedules and priorities as required. Proven ability to direct and assess performance of staff assigned to project teams.

* Advanced knowledge of related areas of IT. Experience using complex databases. Ability to define specifications for database programming.

* Strong knowledge of policies, regulations, and practices for awarding financial aid, including needs analysis and packaging. In-depth knowledge of the financial aid service partners with a thorough understanding of the processing relationships and the technology of different mechanisms between entities (Federal Government, State Government, IRS, central processing agencies, lenders, guarantors, scholarship agencies, etc) to facilitate eligibility confirmation and problem resolution.

* Knowledge relating to the design of processes and software across the organization. Ability to assess processes and implement improvements.

* Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, et cetera.

* Understanding and skill in complex process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

* Demonstrated ability to work with others from diverse backgrounds.

* Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.

* Advanced knowledge of business processes and procedures.

* Ability to interpret complex policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering of federal Title IV, state and university financial aid programs to ensure compliance.

* Demonstrated testing and test planning skills.

* Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

* Working knowledge of techniques for recruitment and retention of students through financial aid.

* Thorough knowledge of University policies, processes, and procedures, including those related to supervising employees. Thorough knowledge and understanding of the mission of the University and Academic Affairs. Demonstrated ability to effectively lead, motivate and manage staff; delegate and reassign tasks, monitor production and quality of work, setting performance standards, assess individual capabilities and workloads, conduct performance evaluations.

* Organizational skills and ability to prioritize work for self and others to meet deadlines; project management skills.

* Demonstrated ability to work with others from diverse backgrounds.

* Demonstrated experience in data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act, and the UCSD Policies and procedures.


* Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

* Job offer is contingent upon a satisfactory clearance based on background check results.

* Available to work evenings/weekends during peak periods; some domestic travel may be expected.

Pay Transparency Act Full Salary Range: $71,000 - $160,000 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

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Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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La Jolla, CA

Posted: 1/3/2023

Job Reference #: 118325


Keywords: University of California, San Diego , Assoc. Dir., Business Systems and Digital Strategy - 118325, Other , San Diego, California

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