Premium Services Supervisor, Petco Park

Company: Delaware North
Location: San Diego
Posted on: March 18, 2023

Job Description:

The Opportunity Delaware North Sportservice is searching for seasonal Premium Services Supervisors to join our team at Petco Park in San Diego, California. As a PremiumServices Supervisor you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that matter. Minimum pay rate: $20.00 / hour
Information on our comprehensive benefits package can be found at .
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities
  • Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
  • Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
  • Receives and facilitates any premium guests' and attendants' requests and orders.
  • Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Food and Beverage Manager.
  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions.
  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.
  • Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.
  • Completes and assists staff with opening and closing duties as outlined according to departmental standards.
  • Responsible for performing end of month inventory for suites pantry according to inventory standards. Qualifications
    • Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required.
    • Previous experience with a POS system.
    • Excellent guest service skills.
    • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
    • Ability to work accurately, efficiently, and courteously in a high pressure environment.
    • Good leadership and training skills; ability to teach others as well as delegate tasks.
    • Basic math skills; ability to accurately account for cash and inventory. Physical Requirements
      • Ability to lift up to 40 pounds for set-up, service and clean up of suite.
      • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand. Who We Are Delaware North operates concessions, premium dining, and retail services at Petco Park since dating back to 2004. The 42,445-seat venue is home to Major League Baseball's San Diego Padres. We provide an upscale dining experience, including a private chef tasting room. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, San Diego , Premium Services Supervisor, Petco Park, Other , San Diego, California