Intake Specialist, Access JFS

Company: Jewish Family Service
Location: San Diego
Posted on: March 20, 2023

Job Description:

Position Title:Intake SpecialistOrganization: Jewish Family Service of San DiegoDepartment: Access JFSPosition Type: Full-Time (37.5+ hours per week), Non-ExemptWork Setting: HybridReports To: Lead Intake SpecialistPay Rate: $23/hourTotal Compensation:In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesGenerous employer 401(k) contributionsEmployer-covered life insuranceTime Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Generous paid vacation time and sick leave13 observed Federal and Jewish holidays4 Floating Holidays each year, which employees select from over 60 religious holidays and community days of importance2 Wellness Days to be taken any time during the year to support employees' mental wellnessJewish Family Service of San Diego has a duty to provide and maintain a workplace that safeguards the health of our employees and their families, our guests, our volunteers, and the community from the COVID-19 virus. To help prevent the infection and spread of COVID-19, JFS requires that all its employees be fully vaccinated against COVID-19. We make accommodations for eligible medical and religious exemptions, which can be discussed upon hire.Position Overview:JFS is looking for a compassionate, mission-driven individual to join the Access JFS team as the Intake Specialist. The Access JFS team is the first touchpoint for those looking for support and services at Jewish Family Service.Working as a part of the Access JFS Team, the Intake Specialist plays an integral role on the team and supports the whole agency by being responsible for receiving and responding to all incoming client inquiries in a timely manner and connecting clients to services at JFS and in the broader community.This position reports to the Lead Intake Specialist and will do much of their work on the telephone. Responsibilities:Respond to incoming calls and web inquiries for services and meet with walk-in clients as needed.Conduct initial assessment to identify needs, safety concerns, and/or barriers to accessing services.Screen and refer callers to appropriate internal and external referrals.Maintain clear and timely documentation of all communication in electronic client record system. Provide a consistently high level of customer service.Cultivate relationships and work collaboratively with other JFS program staff.Maintain thorough knowledge of JFS programs and eligibility requirements, as well as community resources.Follow up with client referrals as appropriate.Flexibly respond to evolving program models and client needs.Ensures compliance with HIPAA regulations.Skills/Abilities That Are a Must-Have:High School DiplomaMinimum of one year of experience in a customer service roleExperience in working with stressed clients, often in some level of urgencyAbility to provide professional and friendly customer service in a fast-paced environmentComfort working in an environment where multiple languages are spokenSensitivity to cultural differences present in the organizations/programs service populationUnderstanding of the low-income population and the concept of trauma informed careDesire to work in an integrated team environmentAbility to show an unconditional positive regard for clients who turn to JFS for supportProficiency in Microsoft Suite programsExperience in utilizing client records systemSkills/Abilities We'd Like You to Have:Bilingual/Bicultural candidates preferredBachelor's degree (in a human services field) preferredPrior experience in the non-profit sectorExperience working with individuals and families facing economic challengesImportant Notice:Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.At Jewish Family Service, we believe our employees are the backbone of our Agency.We strive to ensure that each employee is treated with dignity and respect.Our goal is your success.Come work at JFS and be our partner in Moving Forward Together.To learn more about JFS, please visit jfssd.org. *Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Jewish Family Service, San Diego , Intake Specialist, Access JFS, Other , San Diego, California