Intake Specialist, Access JFS
Company: Jewish Family Service
Location: San Diego
Posted on: March 20, 2023
|
|
Job Description:
Position Title:Intake SpecialistOrganization: Jewish Family
Service of San DiegoDepartment: Access JFSPosition Type: Full-Time
(37.5+ hours per week), Non-ExemptWork Setting: HybridReports To:
Lead Intake SpecialistPay Rate: $23/hourTotal Compensation:In
addition to standard pay, compensation for this position
includes:Comprehensive, low-cost healthcare coverage for
employeesGenerous employer 401(k) contributionsEmployer-covered
life insuranceTime Away from Work:Being able to take time away from
work is critical in bringing your best self to work. Time off
benefits for this position include:Generous paid vacation time and
sick leave13 observed Federal and Jewish holidays4 Floating
Holidays each year, which employees select from over 60 religious
holidays and community days of importance2 Wellness Days to be
taken any time during the year to support employees' mental
wellnessJewish Family Service of San Diego has a duty to provide
and maintain a workplace that safeguards the health of our
employees and their families, our guests, our volunteers, and the
community from the COVID-19 virus. To help prevent the infection
and spread of COVID-19, JFS requires that all its employees be
fully vaccinated against COVID-19. We make accommodations for
eligible medical and religious exemptions, which can be discussed
upon hire.Position Overview:JFS is looking for a compassionate,
mission-driven individual to join the Access JFS team as the Intake
Specialist. The Access JFS team is the first touchpoint for those
looking for support and services at Jewish Family Service.Working
as a part of the Access JFS Team, the Intake Specialist plays an
integral role on the team and supports the whole agency by being
responsible for receiving and responding to all incoming client
inquiries in a timely manner and connecting clients to services at
JFS and in the broader community.This position reports to the Lead
Intake Specialist and will do much of their work on the telephone.
Responsibilities:Respond to incoming calls and web inquiries for
services and meet with walk-in clients as needed.Conduct initial
assessment to identify needs, safety concerns, and/or barriers to
accessing services.Screen and refer callers to appropriate internal
and external referrals.Maintain clear and timely documentation of
all communication in electronic client record system. Provide a
consistently high level of customer service.Cultivate relationships
and work collaboratively with other JFS program staff.Maintain
thorough knowledge of JFS programs and eligibility requirements, as
well as community resources.Follow up with client referrals as
appropriate.Flexibly respond to evolving program models and client
needs.Ensures compliance with HIPAA regulations.Skills/Abilities
That Are a Must-Have:High School DiplomaMinimum of one year of
experience in a customer service roleExperience in working with
stressed clients, often in some level of urgencyAbility to provide
professional and friendly customer service in a fast-paced
environmentComfort working in an environment where multiple
languages are spokenSensitivity to cultural differences present in
the organizations/programs service populationUnderstanding of the
low-income population and the concept of trauma informed careDesire
to work in an integrated team environmentAbility to show an
unconditional positive regard for clients who turn to JFS for
supportProficiency in Microsoft Suite programsExperience in
utilizing client records systemSkills/Abilities We'd Like You to
Have:Bilingual/Bicultural candidates preferredBachelor's degree (in
a human services field) preferredPrior experience in the non-profit
sectorExperience working with individuals and families facing
economic challengesImportant Notice:Incomplete submissions will not
be considered. Please, no phone calls. Please, principals only.
Please, local candidates only (relocation is not provided).About
Jewish Family Service of San DiegoJewish Family Service of San
Diego is a client-centered, impact-driven organization working to
build a stronger, more resilient community.For over 100 years,
Jewish Family Service has been a trusted resource for the entire
community, offering an array of services that are always
life-changing, and often life-saving.At Jewish Family Service, we
believe our employees are the backbone of our Agency.We strive to
ensure that each employee is treated with dignity and respect.Our
goal is your success.Come work at JFS and be our partner in Moving
Forward Together.To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
Keywords: Jewish Family Service, San Diego , Intake Specialist, Access JFS, Other , San Diego, California
Click
here to apply!
|