Community Connector

Company: 211 San Diego
Location: San Diego
Posted on: March 19, 2023

Job Description:

What is a Community Connector?A Community Connector is a client-focused position responsible for leveraging technology to provide assessment, problem-solving and referral assistance over the phone for clients with complicated needs. A successful Community Connector knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

• Residents of San Diego County need only apply
• 6-month work in office, then opportunity to work hybrid work schedule
• Sign-on bonus eligibleMake a Difference through Action
  • Performs in-depth screening for community programs for the purpose of educating, navigating and connecting clients with needed services.
  • Using needs assessment, identifies programs to assist the client based on the social determinants of health.
  • Actively listens to clients to develop a strategy that identifies solutions to barriers to access.
  • Identifies and accurately refers clients to appropriate community resources that may address the clients' additional health and social needs.
  • Accurately documents all client interactions and unmet needs in 2-1-1's systems to assist in the identification of gaps in services that can be addressed.
  • Facilitates client access to community resources and agencies.
  • Identifies and assists with barriers to care and monitor client progress.
  • Uses active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients.
  • Ensures successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
  • Manages follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received. The Values We Live By People FirstWe believe that helping staff, clients, and the community thrive is at the core of who we are.InclusionWe embrace diversity and strive to create accessible and equitable programs where we work.CollaborationWe find value in the community and working together, both internally among our staff and externally with partners.ExcellenceWe set high standards for our work and seek to create space for the team to excel and be brave and strategic in driving change.InnovationWe are constantly learning and improving in pursuit of our mission, both individually and collectively.IntegrityWe act with integrity and respect for one another and the communities we serve. Our Commitment2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 2-11- San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, and individuals with disabilities and veteran/military status are encouraged to apply.Other DetailsStatus: Non-Exempt, Full-TimeDepartment: Client ServicesReports To: Client Services SupervisorWork Schedule: Typical schedule is 8:00 a.m. to 4:30 p.m. Monday through Friday. However, flexibility is required due to the nature of business. The schedule may be changed as needed, to include weekends and holidays. Required to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager.What You BringQualifications
    • Associate's Degree or higher.
    • 1-2 years experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.
    • Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology.
    • Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
    • A positive attitude, desire to learn and grow and aspirations to lead.
    • A focus on the growth and well-being of people and the communities to which they belong.
    • Excellent verbal, written and interpersonal communication skills.
    • High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
    • Must actively pursue individual AIRS certification, if eligible.
    • The desire to seek learning opportunities to promote growth, professional, and personal development.
    • Bilingual Spanish preferred. Work LocationFor the first 6 months of active employment, this position will be full-time at the main office location. Upon completing 6 months of active employment you will be eligible for a hybrid work schedule.Technical Requirements
      • Internet speed of 150 mbps from a reliable internet provider.
      • Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.Physical Requirements:
        • Prolonged periods of sitting at a desk and working on a computer.
        • Repetitive motions that may include the wrists, hands, and/or fingers.PI207675892

Keywords: 211 San Diego, San Diego , Community Connector, Other , San Diego, California