Senior Developer in Production Support
Company: Epsilon
Location: San Diego
Posted on: March 19, 2023
|
|
Job Description:
Job Description
Epsilon Auto is seeking a Senior Developer in Production Support, a
L3 application support position. The Senior Developer is
responsible for numerous functions such as production monitoring of
data, error analysis, client correspondence as well as deep dive
investigation of issues stemming from production failures. Will be
involved in troubleshooting production incidents, leading
automotive marketing platform support calls and triage efforts,
providing tactical workarounds and restoring service back in the
shortest time possible. You will be part of a learning culture,
where teamwork and collaboration are encouraged, excellence is
rewarded, and diversity is respected and valued.
First point of contact for Business users on any production
application failure or any question related to technical job
supporting the day to day Business.
Assist Business to continuously provide a high-quality service to
our Clients and rapidly integrate evolutions of the business and IT
systems.
Act as a liaison between Business user and any IT organization
(local, global, internal or external groups) to provide optimal
response to any production issue that may impact business
functions.
Guarantee the escalation of problems to the adequate IT
organization (local, global, internal or external groups) to ensure
on-time resolution; manage priorities depending on the criticality
of the requests and production failures.
Participate as a technical contact for local projects and client
on-boarding.
Be flexible with Support hours and to supplement Global support
team for resolving any production related issues.
Coordinate Business Continuity exercises between BC team and the
Business user groups.
Ensure proper and continuous documentation of key functions and
processes
Ensure proper training to continuously maintain relevant expertise
and its evolution
Contributes to and ensures that application support runs
effectively.
Guarantees optimal working of the application, providing technical
support and adhoc recovery plans
Carry out light development/bug fixes related to SQL, scripting and
reporting.
Requirements:
Technical skills required in:
Advanced Oracle PL/SQL, SQL using MS SQL Server platform
Advanced Informatica skills
Scripting language (Python, Shell script)
Experience with NewRelic, PagerDuty or similar tools
At least 5+ years of experience in Application Support role.
Strong analytical, problem-solving, and conceptual skills
Strong communication skills and being able to adapt his/her
communication depending on the target audience i.e. Business Users,
Internal/External Clients, Technical teams etc.
Ability to work with short deadlines and handle pressure.
Demonstrates initiative and is proactive
Mature, self - motivated, enthusiastic and team player
Keywords: Epsilon, San Diego , Senior Developer in Production Support, Other , San Diego, California
Click
here to apply!
|