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Senior Developer in Production Support

Company: Epsilon
Location: San Diego
Posted on: March 19, 2023

Job Description:

Job Description

Epsilon Auto is seeking a Senior Developer in Production Support, a L3 application support position. The Senior Developer is responsible for numerous functions such as production monitoring of data, error analysis, client correspondence as well as deep dive investigation of issues stemming from production failures. Will be involved in troubleshooting production incidents, leading automotive marketing platform support calls and triage efforts, providing tactical workarounds and restoring service back in the shortest time possible. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

First point of contact for Business users on any production application failure or any question related to technical job supporting the day to day Business.

Assist Business to continuously provide a high-quality service to our Clients and rapidly integrate evolutions of the business and IT systems.

Act as a liaison between Business user and any IT organization (local, global, internal or external groups) to provide optimal response to any production issue that may impact business functions.

Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.

Participate as a technical contact for local projects and client on-boarding.

Be flexible with Support hours and to supplement Global support team for resolving any production related issues.

Coordinate Business Continuity exercises between BC team and the Business user groups.

Ensure proper and continuous documentation of key functions and processes

Ensure proper training to continuously maintain relevant expertise and its evolution

Contributes to and ensures that application support runs effectively.

Guarantees optimal working of the application, providing technical support and adhoc recovery plans

Carry out light development/bug fixes related to SQL, scripting and reporting.


Technical skills required in:

Advanced Oracle PL/SQL, SQL using MS SQL Server platform

Advanced Informatica skills

Scripting language (Python, Shell script)

Experience with NewRelic, PagerDuty or similar tools

At least 5+ years of experience in Application Support role.

Strong analytical, problem-solving, and conceptual skills

Strong communication skills and being able to adapt his/her communication depending on the target audience i.e. Business Users, Internal/External Clients, Technical teams etc.

Ability to work with short deadlines and handle pressure.

Demonstrates initiative and is proactive

Mature, self - motivated, enthusiastic and team player

Keywords: Epsilon, San Diego , Senior Developer in Production Support, Other , San Diego, California

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