Customer Service Lead

Company: LHH
Location: San Diego
Posted on: March 19, 2023

Job Description:

Customer Service LeadA well-respected energy firm located in Downtown San Diego is seeking a Customer Service Lead. This position is hybrid/remote with only 1-2 days a week in the office. If you have excellent customer service and want to grow with an innovative company, apply todayResponsibilities:Audit response timesHandle escalation callsReview, listen and monitor to callsSupport and guide other agents with callsPrepare training packetsCommunicate with vendorsQualifications:High school diploma or equivalentSkills:Microsoft Office SuiteStrong CommunicatorDetail OrientedHighly OrganizedAnalytical ThinkerExperience:At least 2-3 years of high-level customer service experienceExperience in quality control/assurance is a plusCompensation: $23.00 per hour with a potential increase after 6 months (bonus after conversion)Employment Type: Hybrid/On-site, Full-time, Contract-to-hire, Located in Downtown San DiegoWork Hours: Monday- Friday 8am-5pm PST, 40 hours per weekIf you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible. If you are curious what else is available, please review the LHH website'Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.'#Zip Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

Keywords: LHH, San Diego , Customer Service Lead, Other , San Diego, California