End User Support - (Ability to Obtain) Top Secret

Company: Northrop Grumman
Location: San Diego
Posted on: March 20, 2023

Job Description:

End User Support - (Ability to Obtain) Top Secret

• Category: Technical Support
• Clearance Type: Top Secret
• Telecommute: No- Teleworking not available for this position
• Shift: Any (United States of America)
• Travel Required: Yes, 25% of the Time
• Relocation Assistance: Relocation assistance may be available
• Positions Available: 1 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
  
  Put your skills to the test by pushing the boundaries of what's possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you'll have the opportunity to be an essential part of projects that will define your career, now and in the future.Northrop Grumman Defense Systems is seeking an End User Support (2) to join our teams of professional located at Rancho Bernardo , Ca.The End User Support will provide technical support for computers and associated networks. Installs, troubleshoots, services, and repairs desktop computers, servers, network equipment such as switches, routers, modems, multiplexers, as well as related PC software, telephones, cables, and connectors. Provides desktop computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of desktop computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.Responsibilities include, but not limited to:
  • Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs desktop computers, related PC software, telephones, cables, and connectors. Connects desktop computers and terminals to existing data networks. Performs basic PC configurations.
  • Instructs and assists users in the use of desktop computers and networks.
  • Investigates information, network, and communications needs of users.
  • Completes paperwork and other tasks needed to satisfy Security requirements.
  • Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
  • Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
  • Participates in new installations, testing and special projects as needed.
  • Exhibits good communication skills, an energetic approach, and patience with customers.
  • Lift 40 pounds.Basic Qualifications:
    • Bachelor's Degree and at least 2 years of relevant experience. In lieu of formal degree, High School Diploma or equivalent (GED) and at least 6 years related experience.
    • Must have experience with Microsoft products, such as Windows 10/11, Outlook, Word, and Excel.
    • Must be willing to work a flexible work schedule that may include extended shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days- a-week, and 365 days a year.
    • Current DoD 8570 IAT Level II certification or ability to obtain within 6 months
    • Ability to acquire and maintain an active DoD Top Secret security clearance within 365 days from submission.
    • Ability to obtain and retain Special Program access clearance within 365 days from submission.Preferred Qualifications:
      • CompTIA A+, Network+, Security+, MCSA, Linux or other certificates in related disciplines.
      • Perform as a Windows Systems Administrator for a classified government contract.
      • Strong troubleshooting abilities.
      • Must be customer and detail oriented and possess good decision-making ability.
      • General understanding of Computing and Storage Systems and Networking
      • Experienced in providing remote support to end users utilizing remote desktop tools and walking users through troubleshooting steps over the phone.
      • Experience with Linux OS & Cisco OS.
      • Understanding of scripting languages.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions." Salary Range: $63,800 USD - $95,800 USD Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/ .Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.
        • Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
        • Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
        • Enjoy benefits like work-life balance, education assistance and paid time off.Did you know?Northrop Grumman leads the industry team for NASA's James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.

Keywords: Northrop Grumman, San Diego , End User Support - (Ability to Obtain) Top Secret, Other , San Diego, California