Community Connector
Company: 211 San Diego
Location: San Diego
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description What is a Community Connector? A Community
Connector is a client-focused position responsible for leveraging
technology to provide assessment, problem-solving and referral
assistance over the phone for clients with complicated needs. A
successful Community Connector knows the importance of empathy,
advocacy, cultural competency and follow-up assistance to help
clients access the services needed to build and sustain healthy
lives. This position requires a creative intellectual with critical
thinking skills and a desire to help those in need. Residents of
San Diego County need only apply 6-month work in office, then
opportunity to work hybrid work scheduleSign-on bonus eligible Make
a Difference through ActionPerforms in-depth screening for
community programs for the purpose of educating, navigating and
connecting clients with needed services. Using needs assessment,
identifies programs to assist the client based on the social
determinants of health. Actively listens to clients to develop a
strategy that identifies solutions to barriers to access.
Identifies and accurately refers clients to appropriate community
resources that may address the clients' additional health and
social needs. Accurately documents all client interactions and
unmet needs in 2-1-1's systems to assist in the identification of
gaps in services that can be addressed. Facilitates client access
to community resources and agencies. Identifies and assists with
barriers to care and monitor client progress. Uses active listening
and conversational intent in all interactions to provide
high-quality confidential connections to resources and services for
all 2-1-1 clients. Ensures successful service delivery by
continuously monitoring and improving personal productivity,
quality measurements, client satisfaction surveys and efficiency.
Manages follow-up conversations with clients to identify needs for
advocacy, further services, and feedback regarding services
received. The Values We Live By People First We believe that
helping staff, clients, and the community thrive is at the core of
who we are. Inclusion We embrace diversity and strive to create
accessible and equitable programs where we work. Collaboration We
find value in the community and working together, both internally
among our staff and externally with partners. Excellence We set
high standards for our work and seek to create space for the team
to excel and be brave and strategic in driving change. Innovation
We are constantly learning and improving in pursuit of our mission,
both individually and collectively. Integrity We act with integrity
and respect for one another and the communities we serve. Our
Commitment 2-1-1 San Diego is deeply committed to the principles of
equity, diversity, and inclusiveness and seeks to create a
pluralistic community for all staff and clients. 2-11- San Diego is
an Affirmative Action/Equal Opportunity employer. Persons of color,
women, minorities, and individuals with disabilities and
veteran/military status are encouraged to apply. Other Details
Status: Non-Exempt, Full-Time Department: Client Services Reports
To: Client Services Supervisor Work Schedule: Typical schedule is
8:00 a.m. to 4:30 p.m. Monday through Friday. However, flexibility
is required due to the nature of business. The schedule may be
changed as needed, to include weekends and holidays. Required to be
responsive and available for shifts for as much as 12 hours in
length during declared emergencies to perform duties as directed by
the Emergency Manager. What You Bring QualificationsAssociate's
Degree or higher. 1-2 years experience working directly with
clients in a non-profit, community-based health or social services
agency, information and referral service, counseling center, or
charitable organization. Experience or education in the fields of
social sciences and humanities such as public health, social work,
human development, psychology, and/or sociology. Ability to think
critically, solve problems creatively, and effectively assist
clients in difficult situations. A positive attitude, desire to
learn and grow and aspirations to lead. A focus on the growth and
well-being of people and the communities to which they belong.
Excellent verbal, written and interpersonal communication skills.
High level of proficiency in web-based systems, real-time
communication systems (i.e.: chat), Microsoft Office, and other
Client Record Management systems. Must actively pursue individual
AIRS certification, if eligible. The desire to seek learning
opportunities to promote growth, professional, and personal
development. Bilingual Spanish preferred. Work Location For the
first 6 months of active employment, this position will be
full-time at the main office location. Upon completing 6 months of
active employment you will be eligible for a hybrid work schedule.
Technical RequirementsInternet speed of 150 mbps from a reliable
internet provider.Must be directly connected to router/modem via
Ethernet cable. Cannot use a wireless connection. Physical
Requirements:Prolonged periods of sitting at a desk and working on
a computer.Repetitive motions that may include the wrists, hands,
and/or fingers. PI207675818
Keywords: 211 San Diego, San Diego , Community Connector, Other , San Diego, California
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