IT Helpdesk Specialist

Company: TEAM Risk Management Strategies, LLC
Location: San Diego
Posted on: May 26, 2023

Job Description:

Job type: Full-time, in office. Locations: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108 Role Summary: The company is looking for a detail-oriented team player with clear communication skills to support our rapidly growing company. The IT Helpdesk Specialist will report to the IT Operations Manager and provide cross-department support to ensure everyone has the tools they need to complete their work and keep the operation running smoothly. This individual will be the main point of contact for technology requests and issues throughout the organization.What you will do:

• Provide excellent customer service and support to all employees and internal departments while contributing to TEAM's vision for unparalleled client experience
• Provide first level support for technology issues
• Monitor ticket queue and resolve directly or escalate within defined SLA
• Document procedures and write internal internal knowledge center articles
• Setup employee workstations - computers, desks, monitors, printers
• Inventory and track technology equipment through their lifecycle What we are looking for:
  • Application support and troubleshooting experience with technologies such as: O365, Google Workspace, Windows 10, etc
  • Working knowledge of a range of diagnostic utilities
  • Excellent troubleshooting skills
  • Exceptional written and oral communication skills
  • Ability lift 35 pounds
  • Willingness to learn Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program. In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays. For team members based out of the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more. Company Description: TEAM Risk Management Strategies () is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation's largest blue-chip banks and financial institutions. We are a high-performing team pursuing aggressive growth targets. We're proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, pranks, and costume contests. Our Mission: To provide expert employment solutions, compassionate service, and creative partnership to the people we serve. Our Vision: The people we serve and those who support them have peace of mind knowing they can choose their own service providers without the burden or risk of being an employer. Our Values:
    • Teamwork: We work together to overcome even the toughest challenges.
    • Compassion: We care deeply for those we serve and each other.
    • Service: We take pride in going above and beyond to make life easier for the people we serve.
    • Resolve: We persevere with courage in the face of adversity.
    • Inclusion: We welcome all people and ideas with warmth and an open mind.
    • Fun: We take our work very seriously, but not ourselves. This role is based in California. The California pay range for this position is $22.00-$27.00 per hour. Compensation is based on several factors including but not limited to the applicant's skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California. Note:TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.

Keywords: TEAM Risk Management Strategies, LLC, San Diego , IT Helpdesk Specialist, Other , San Diego, California