Lead Instructional and Content Designer

Company: Dexcom Inc.
Location: San Diego
Posted on: September 16, 2023

Job Description:

Meet the team:Dexcom, Inc. empowers people to take control of diabetes through innovative -systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.About the team:We are a multi-disciplinary team of user experience designers, instructional and content designers, visual designers, industrial designers, user researchers, and software developers. We collaborate closely with each other, engineering, and product management to create highly usable, beautiful products that make a true impact to millions of people around the globe.At Dexcom, you will help us build products to improve lives with our innovative next generation Continuous Glucose Monitor system. We are passionate about quality, usability, and simplicity. We build delightful and accessible products that display data and insights across multiple platforms.In this individual contributor role, you are part of a fully dedicated team focused on creating significant value by driving Dexcom's world-class continuous glucose monitoring (CGM) technology into new applications. These important initiatives, aligned with our enterprise-wide Corporate Strategy, are entrepreneurial by nature, as they may require novel go-to-market strategies, breakthough clinical evidence, and new technologies. Each team member plays a critical role in helping Dexcom explore then realize the significant potential that exists within these exciting new opportunities and, as appropriate, facilitate their successful integration into the larger enterprise.Where you come in:

• You are responsible for creating engaging user instruction and education, both written and digital, including writing in-app content and creating instructional and education materials to support products from initial development to regulatory submission, and on to commercialization. This includes:
  • Writing instructions for use (IFU) for US and international regulatory submissions.
  • Writing UX content for in-product instruction for web app, mobile app, and/or dedicated medical device.
  • Creating or contributing to the product education for both internal (tech support, downstream marketing, etc.) and external audiences (vendors, healthcare professionals, patients, payers, partners, etc.).
  • You create user instruction for software, technical concepts, and features in simple, layperson language using topic-based writing software. Reuse content already developed, create new content when feature or function is different, and add content management system or database using established processes.
  • You tailor writing style to appropriate product audiences and age groups (adults, pediatrics, patients, health care providers, internal staff, regulatory agencies, international).
  • You work cross-functionally with Product Management, R&D, Regulatory, Clinical, Customer Experience, technical support, Legal, Product Labeling, and UX/UI teams to create user design, instructions, and product education for new or evolving products, including new features or uses (via software, print, and digital).
  • You collaborate with human factor engineering team to test and revise product instruction as needed to ensure that in product and instructional content is effective and with packaging team to ensure solution can meet distribution requirements.
  • You work collaboratively with graphic deisgners to visually communicate written instruction to ensure optimal learning and with brand to ensure brand/tone in all CGM software and education materials.
  • You keep up-to-date on new and innovative ways to design instruction as it relates to effective education, technical writing on software, the end user, and trends in the medical device field.
  • You perform copy-editing and proof-reading of work your products using standard writing styles, such as Chicago Manual of Style.
  • You follow and work within the document control system.What makes you successful:
    • You must be able to perform each essential duty satisfactory, in a timely manner, and accept ownership for each assigned project. This role requires a results-oriented, self-disciplined, fast-paced, motivated individual with excellent communication and collaboration skills that requires minimal supervision and can multitask several projects at one time.
    • You should have a background in in-app content development for both iOS and Android platforms.
    • You must be able to use Microsoft Word, Excel and Powerpoint, as well as Adobe InDesign, Photoshop, Illustrator.
    • You should be able to use a content development and authoring software such as MadCap Flare.
    • You should have experiences with content management software/database such as Frontitude or Ditto for managing in-app content strings.What you'll get:
      • A front row seat to life changing CGM technology. .
      • A full and comprehensive benefits program.
      • Growth opportunities on a global scale.
      • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
      • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.Travel Required
        • 5-15%Experience and Education
          • Typically requires a Bachelors degree and a minimum of 8-12 years of related experience.
          • At this level a graduate degree may be desirable with 4 years of related experience.Exempt Salary Details The annual base salary range for this role is $91,400.00 to $152,300.00. Final compensation package will ultimately depend on factors including relevant experience, skillset, knowledge, business needs and market demand.

Keywords: Dexcom Inc., San Diego , Lead Instructional and Content Designer, Other , San Diego, California