Front Desk Supervisor Location: CA-San Diego-92110

Company: Excel Hotel Group
Location: San Diego
Posted on: September 21, 2023

Job Description:

Job SummaryEnsures the efficient and effective operation of the Front Desk department of the hotel. - Guides and directs line staff to achieve established goals and objectives. - Ensures total guest satisfaction through employee training, motivation, and performance management. - - -
Responsibilities -

• 
  
• Welcomes guests in a friendly, prompt and professional manner.
  
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
  
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
  
• Trains new employees on compliance with company, hotel, and brand standards.
  
• Makes recommendations for disciplinary action of employees as appropriate.
  
• Maintains good working relationships and communications with all departments.
  
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
  
• Resolves guest complaints quickly, efficiently and courteously.
  
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
  Qualifications
  • 
    
  • 1-2 years customer service experience.
    
  • Ability to stand for 8 hours
    
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. -
    Benefits/Perks
    • 
      
    • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
      
    • We offer an excellent travel discount program.
      
    • Opportunity to grow, we promote from within
      Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. -
      
      
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Keywords: Excel Hotel Group, San Diego , Front Desk Supervisor Location: CA-San Diego-92110, Other , San Diego, California