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Front Desk Supervisor Location: CA-San Diego-92110

Company: Excel Hotel Group
Location: San Diego
Posted on: September 21, 2023

Job Description:

Job SummaryEnsures the efficient and effective operation of the Front Desk department of the hotel. - Guides and directs line staff to achieve established goals and objectives. - Ensures total guest satisfaction through employee training, motivation, and performance management. - - -
Responsibilities -

  • Welcomes guests in a friendly, prompt and professional manner.
  • Schedules, coordinates, directs and delegates work to Front Desk department associates.
  • Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
  • Trains new employees on compliance with company, hotel, and brand standards.
  • Makes recommendations for disciplinary action of employees as appropriate.
  • Maintains good working relationships and communications with all departments.
  • Verifies accurate room status information is maintained and properly communicated according to the procedures established.
  • Resolves guest complaints quickly, efficiently and courteously.
  • Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

    • 1-2 years customer service experience.
    • Ability to stand for 8 hours
    • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. -

      • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
      • We offer an excellent travel discount program.
      • Opportunity to grow, we promote from within
        Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. -


Keywords: Excel Hotel Group, San Diego , Front Desk Supervisor Location: CA-San Diego-92110, Other , San Diego, California

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