Intake Coordinator

Company: Mainstay Medical
Location: San Diego
Posted on: November 19, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Intake Coordinator 4 days ago Requisition ID: 1121 This position is onsite in San Diego, CA.

Mainstay Medical Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8 -, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in Ireland, the United States, Australia, Germany, and the Netherlands. The Role The Intake Coordinator creates, and maintains key Mainstay reporting items according to established processes. This role will receive and process new and existing case documents from internal and external customers, respond to inbound patient access and field sales team inquiries for support, oversee and manage new customer profile creation and is expected to provide excellent service to our customers and our patient access and field sales teams by meeting or exceeding their needs. Position Responsibilities: -

• Process new office registrations. -
• Process new case submissions.
• Process insurer correspondence and communications.
• Process patient, physician office and field sales coorespondence and communications.
• Provide general supportive administrative duties.
• Verify insurance benefits and eligibility.
• Follow up with Patient Access team and field sales on case status.
• Be responsive to field sales team and physician submissions. -
• Manage and maintain data across our various platforms, including Salesforce and SharePoint in cooperation with Patient Access and Commercial Operations team related to provider, patients, and payers. -
• Act as a subject matter expert and point of contact for Salesforce data entry topics across internal departments.
• Maintain various spreadsheets within Excel and other softwares.
• Partner with the Commercial Ops team to safeguard the accuracy of data entry.
• Conform to enterprise wide data creation policies.
• Builds sustainable relationships of trust through open and interactive communication. -
• Maintains a positive, empathetic, and professional attitude toward customers at all times. -
• Communicates with customers and colleagues through various channels. -
• Complete all other related duties assigned. - Qualifications:
  • High School diploma or GED required. -
  • One (1) to two (2) years of experience working with data entry and intake. Preferred experience working in a Life Sciences company.
  • MS Office capabilities, particulary in Excel.
  • Experience using Salesforce preferred.
  • Excellent verbal communication and interpersonal skills.
  • Demonstrated attention to detail, organizational skills, and data entry accuracy.
  • Problem solver and capable to find solutions to challenges or process impediments The hourly range for this position is $22.00 to $27.00 per hour; however, pay offered will take into account a range of factors, including job-related knowledge, skills, and experience. The total compensation package includes a range of medical, dental, vision, financial, and other benefits, as well as equity. Mainstay Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. Mainstay Medical participates in E-Verify.
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Keywords: Mainstay Medical, San Diego , Intake Coordinator, Other , San Diego, California