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Front Desk Supervisor GRAVE

Company: Marriott San Diego Gaslamp
Location: San Diego
Posted on: February 10, 2024

Job Description:

MUST BE AVAILABLE TO WORK 11:30PM TO 7AM ON VARIOUS DAYS INCLUDING WEEKENDS, OVERNIGHTS AND HOLIDAYS. NIGHT AUDITOR EXPERIENCE REQUIRED.

This position is full time eligible for benefits.

This position pays $24.00 per hour for the 11:30pm-7:00am shift and will pay $23.00 for while attending meetings or working other shifts as needed.

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

Benefits


-Medical (Anthem, Kaiser or Simnsa)
-Dental (Aetna)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
-Vacation and Sick Pay
-Free Parking at the hotel while on duty ($175 value)
-Meal allowance per 8hr shift ($10 per meal period)
-Room Discounts with any Marriott Brand Hotel (31 different brand globally)
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year
The Front Desk Supervisor will be responsible for the nightly activities of the Front Office and its staff. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

-Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
-Check departing guests out of the hotel as per hotel procedures.
-Monitor GXP throughout shift for customer care cases, guest chats and work orders.
-Oversee the processing of night audit.
-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
-Resolve guest problems and complaints.
-Answer main phone lines and assist/direct guests where needed.
-Ensures total guest satisfaction.

Keywords: Marriott San Diego Gaslamp, San Diego , Front Desk Supervisor GRAVE, Other , San Diego, California

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