MUST BE AVAILABLE TO WORK 11:30PM TO 7AM ON VARIOUS DAYS
INCLUDING WEEKENDS, OVERNIGHTS AND HOLIDAYS. NIGHT AUDITOR
This position is full time eligible for benefits.
This position pays $24.00 per hour for the 11:30pm-7:00am shift and
will pay $23.00 for while attending meetings or working other
shifts as needed.
As Front Office Supervisor, you would be responsible for directing
and administering Front Office operations in the hotel's continuing
effort to deliver outstanding guest service and financial
-Medical (Anthem, Kaiser or Simnsa)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital
Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting
-Vacation and Sick Pay
-Free Parking at the hotel while on duty ($175 value)
-Meal allowance per 8hr shift ($10 per meal period)
-Room Discounts with any Marriott Brand Hotel (31 different brand
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year
The Front Desk Supervisor will be responsible for the nightly
activities of the Front Office and its staff. The Front Office is
the hub of guest contact and the ideal candidate will be an
outgoing individual who loves to converse with people from all over
the world. The following is just a few of the responsibilities of
-Welcome and register guests expeditiously, provide information to
guests as needed or requested, obtain identification and
credit/check approval as directed by hotel policy. Verify rate and
departure date. Confirm and modify information required to complete
the registration process as per hotel procedures.
-Check departing guests out of the hotel as per hotel
-Monitor GXP throughout shift for customer care cases, guest chats
and work orders.
-Oversee the processing of night audit.
-Answer all guest questions accurately and resolve problems in a
timely manner ensuring guest satisfaction. Authorize revenue
allowances as allowed by hotel policy.
-Resolve guest problems and complaints.
-Answer main phone lines and assist/direct guests where needed.
-Ensures total guest satisfaction.