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Bilingual Customer Service Representative

Company: Strait Music
Location: San Diego
Posted on: March 18, 2019

Job Description:

We are a leading company in our industry in the metro area. Over 50 years and still counting, Strait Music has mirrored its Austin community in so many ways. We have grown, but still have that small town family-owned feel and you can definitely say we have kept it weird. We're proud of our history and we still operate on the same principles set forth by Dan Strait all those years ago. We still pride ourselves as a place "where customers become friends We have a 4.1 rating on Glassdoor from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Strait Music . is a great place to grow your career. You'll be glad you applied to Strait Music. We are looking for an experienced Customer Service Rep to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities Requirements
    • Proven working experience as a customer service manager, retail manager or assistant manager
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry's latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field.

      Keywords: Strait Music, San Diego , Bilingual Customer Service Representative, Other , San Diego, California

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