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99441 Call Center Specialist

Company: University of California San Diego
Location: La Jolla
Posted on: May 19, 2019

Job Description:

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only UCSD Layoff from Career Appointment : Apply by 5/15/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 5/17/19. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION Under the supervision of the GI Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Other related duties as assigned. MINIMUM QUALIFICATIONS Three years of related Call Center and Front Desk experience in a large complex healthcare setting. Gastroenterology experience. Knowledge of third-party payors including federal, state and private health plans. Experience updating Registration. Possess problem solving ability by using good judgment and applying these skills to assistcustomers and ensure customers' expectations are met. Demonstrated computer skills and be able to work between multiple systems during calls. PREFERRED QUALIFICATIONS Medical patient registration and insurance eligibility. Spanish speaking. Trained using EPIC. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical.

Keywords: University of California San Diego, San Diego , 99441 Call Center Specialist, Other , La Jolla, California

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