99441 Call Center Specialist
Company: University of California San Diego
Location: La Jolla
Posted on: May 19, 2019
This is a UC San Diego Internal Recruitment open to UCSD and UCSD
Health System Staff Only UCSD Layoff from Career Appointment :
Apply by 5/15/19 for consideration with preference for rehire. All
layoff applicants should contact their Employment Advisor. Special
Selection Applicants : Apply by 5/17/19. Eligible Special Selection
clients should contact their Disability Counselor for assistance.
DESCRIPTION Under the supervision of the GI Call Center Management,
the Call Center Specialist is responsible for customer service,
registration, appointment scheduling and insurance verification.
Typical duties include answering multi-line incoming customer
calls, completing online registration, scheduling appointments and
securing authorization for scheduled services. Other related duties
as assigned. MINIMUM QUALIFICATIONS Three years of related Call
Center and Front Desk experience in a large complex healthcare
setting. Gastroenterology experience. Knowledge of third-party
payors including federal, state and private health plans.
Experience updating Registration. Possess problem solving ability
by using good judgment and applying these skills to assistcustomers
and ensure customers' expectations are met. Demonstrated computer
skills and be able to work between multiple systems during calls.
PREFERRED QUALIFICATIONS Medical patient registration and insurance
eligibility. Spanish speaking. Trained using EPIC. SPECIAL
CONDITIONS Must be able to work various hours and locations based
on business needs. Employment is subject to a criminal background
check and pre-employment physical.
Keywords: University of California San Diego, San Diego , 99441 Call Center Specialist, Other , La Jolla, California
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