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Telephone Triage Registered Nurse FT/PT (Escondido)

Company: Neighborhood Healthcare
Location: Carlsbad
Posted on: June 15, 2019

Job Description:

Job Descriptions:FT 40 hrs or 2 PT 20 hrs M-FExperienced RN(s) to work in our Call Center as a Telephone Triage RN! Use your RN experience to provide excellent care to our patients over the phoneThe TelephoneTriage RN (TTRN) is responsible for providing safe and effective telephone nursing assessment and triage for all ages of patients, improved outcomes to care, integration of community and system resources and information, determining the appropriate level of care, patient transfer facilitation, and enhancing access to high quality care. Must be customer service oriented, enjoy working with and helping patients. Because services are provided over the phone, RN must have excellent telephone assessment/triage,verbal communication and problem solving skills.The TTRN needs to be able to assess patients based on the patients own evaluation and responses to questions as well as know what question to ask the patient to obtain the information needed to assist in decision making. The telephone triage nurse will need to be able to refer the patient to a Provider as needed, schedule an appointment or provide recommendations for care. A telephone nurse can expect to perform some or all of the following functions:*Answer patient calls on a wide range of topics during normal clinic hours.*Ask the right questions to get the information needed to make an accurate assessment and conduct triage*Use a computer and electronic health record to access patient records and search a database of possible conditions and treatments, document telephone triage and outcome*Provide clear patient information and education and give the caller recommendations on handling their situation or issue.*Evaluate a patient over the phone and determine if emergency care is needed or if the patient should be seen by a Provider. The TTRN works closely with Operators, RNs, Medical Assistants, other departmental staff and serves as a role model and clinical resource in her/his practice setting and across the continuum of care to influence organizational standards related to patient safety and care delivery.Required Experience:Education: Current CA RN license required , CPR CertificationSkills: Requires excellent written and verbal communication skills, ability to work as a team with a variety of different staff-Operators, RNs, Medical Assistants. The TTRN must have excellent telephone assessment/triage and problem solving skills.This position reports to the Director of Nursing. Bilingual English/Spanish required.Experience:: 3 years RN experience including excellent Nursing assessment and triage experience and preferably including telephone triage experienceAbout Neighborhood HealthcareFounded in 1969 and incorporated in 1971, Neighborhood Healthcare is an award-winning organization that is known for excelling at its mission. The mission has remained the same over the years: to provide quality health care and promote wellness to everyone in our communities, focusing on those most in need regardless of the ability to pay. As a private, non-profit 501(C) (3) community health organization, we serve as a safety net for the community by providing 271,00 medical, dental and behavioral health visits to 67,000 people annually. Neighborhood Healthcare began as an all-volunteer neighborhood clinic in Escondido and now has 17 health centers located throughout San Diego and Riverside counties.Neighborhood Healthcare has consistently provided high quality care when compared to national standards. Services include medical care for all ages, prenatal care, family planning, dental and behavioral health services, health education, chiropractic care, acupuncture, podiatry and pharmacy and lab services.The Physical Requirements of this position:Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift,carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentaryif walking and standing are required only occasionally and all other sedentary criteria are met.Neighborhood Healthcare is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.Keyword: Triage, Telephone Triage, Customer Service, Nurse, RN, Registered Nurse,From: Neighborhood Healthcare

Keywords: Neighborhood Healthcare, San Diego , Telephone Triage Registered Nurse FT/PT (Escondido), Other , Carlsbad, California

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