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Hospice Intake Coordinator

Company: Mission Healthcare Services Inc
Location: San Diego
Posted on: June 15, 2019

Job Description:

Are you looking for a job where you can grow, have an adjustable schedule, and have a supportive team behind you? Mission Healthcare is the company to give you that flexibility youre looking for! Mission Healthcare is a company that takes pride in putting their employees needs first. Employee happiness is key to work in a healthy harmonious environment and to ensure quality patient care.In 2018 we won The Pursuing Purpose Award, we take much pride and responsibility with receiving such an honorary award. One of our biggest motivators is to let our employees know they are making a positive difference in other peoples lives and that their jobs matter to not only the company but the rest of the world. Your voice is very important to our company. Come work for Mission Healthcare and see what Mission Healthcare can do for you!Service Line: HospiceJob Title/Position: Hospice Intake CoordinatorReports To: Customer Resource Center Team Manager or Designee Job Description Summary:The intake coordinator is responsible for working closely with the marketing staff by coordination of the total referral process including the referral initiation, physician verification, insurance verification, assignment of referrals and record keeping, as well as establishing and maintaining positive relationships with customers and referral sources. A high level of customer service is mandated. The Intake Coordinator also must have good telephone/verbal communication skills, managerial and organizational skills. The referral coordinator should have extensive knowledge of community resources to help referral sources and patients as needed.Job Duties/Knowledge (Primary)

  • Retrieve referrals in a timely manner from Forcura, ECIN, or other means of submission.
  • Verify completion of EOB.
  • If no EOB completed, contact Marketing liaison to alert them of referral to allow them to be first point of contact for referring facility or MD.
  • Immediately initiates data entry and begins insurance authorization process.
  • Enters PENDING code so that we can track patients who are in process.
  • Arranges and schedules transportation (as needed), Durable Medical Equipment (DME), and Medication delivery (initiate workflow for RN to order meds) .
  • Contacts families and patients to coordinate the Start of Care or initiation visit, and delivery of Medications and DME.
  • Schedules initiation visit as well as SOC visit in HCHB and sends visit to RN/LVN device so they can initiate care.
  • Is responsible for timely initiation of care with the goal of response time of less than 2 hours.
  • Is responsible for changing patients status to NON ADMIT and coordinating with DPCS to ensure they are aware of patient status.
  • Other duties as assigned.
  • Qualifications
  • High school graduate; bachelors degree preferred in health related field or licensed clinician preferred.
  • At least 2 years of health care experience required. Two years experience in hospice experience preferred.
  • Must have knowledge of the purpose and function of hospice and diagnosis acceptable to Hospice setting.
  • Proficient in word processing, desktop publishing and spreadsheet software.
  • Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages.

Keywords: Mission Healthcare Services Inc, San Diego , Hospice Intake Coordinator, Other , San Diego, California

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