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IT Systems and Support Analyst

Company: Mirati Therapeutics
Location: San Diego
Posted on: September 15, 2019

Job Description:

This position is responsible for desk-side support as well as some systems and network administration. The ideal candidate will have a keen attention to detail, a sense of urgency, and excellent customer service skills. In addition, we're looking for someone who had experience managing Office 365 applications, such as Exchange Online, SharePoint Online, etc. We are a fast-paced organization with no room for downtime. This role will report to the Head of IT and will interact with and provide service to all other functions. Day-to-Day Duties: Provide desk side support for all user IT systems including Laptop/PC and peripheral hardware MS Windows and basic Linux/Mac/mobile OS's Business and scientific applications (MS Office, Adobe, AV, and other more specialized software) Networking support including identifying issues with network infrastructure and escalating to the systems administrator Other general support and troubleshooting as needed Setup, move, and decommission of user computers and peripherals Configuration of user phone lines and devices Use the Service Desk platform to prioritize, update and manage service and incident requests. Triage all inbound service requests to the appropriate assignee Ensure user and asset inventory is accurate in the Service Desk and other systems as needed Manage user accounts in Active Directory and Azure Active Directory including creation and deletion of users Requirements: 2-4 years of experience in a similar role High school diploma required, some college preferred. Experience with usage and support of MS Office applications Experience with Office 365 and SharePoint Online Experience with Windows client and server operating systems Familiarity ITIL and other service frameworks a plus Excellent verbal and written communication skills Experience in biotech industry a plus Must be able to lift over 50lbs

Keywords: Mirati Therapeutics, San Diego , IT Systems and Support Analyst, Other , San Diego, California

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