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Patient Service Specialist

Company: Scripps Health
Location: San Diego
Posted on: November 11, 2019

Job Description:

Job Details Company Overview Description At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Join a winning team at Scripps Memorial Hospital La Jolla supporting the Patient Financial Services department as a Patient Service Specialist. Working together, you'll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoy providing world class customer service. Scripps Memorial Hospital La Jolla is located in sunny San Diego, CA and minutes from our beautiful beaches. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other. As a Patient Service Specialist, you will be responsible for: - Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. - Receiving and routing messages received in the department appropriately as well as managing customer billing and payment inquires as needed. - Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. - Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates. - Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns. - Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient. This is a Full Time position, with a varied, Day shift schedule, primarily Monday - Friday with one or more weekends a month. Qualifications Required Education/Experience/Specialized Skills/Certification: - Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. - 1 year experience in a medical front office and/or business medical office position. - Excellent communication and customer service skills. - Strong organizational and analytical skills; innovative with ability to identify and solve problems. - Able to adapt, prioritize and meet deadlines. Preferred Education/Experience/Specialized Skills/Certification: - 2 years of experience in customer service or healthcare/medical office environment. - Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers. Scripps Health is repeatedly named on the Fortune Magazine's 100 Best Companies to work for, the only San Diego-based company, and Becker's Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability. Job: Access / Business Services Primary Location: Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA Work Locations: SCRIPPS MEMORIAL HOSPITAL LA JOLLA (100_300) 9888 GENESEE AVE LA JOLLA, 92037 Organization: Scripps La Jolla Hospital Job Posting: Sep 23, 2019, 8:14:48 AM Benefit Status: FT - FULL-TIME WITH BENEFITS Recommended skills Insurance Billing Health Care Authorization (Medical) Finance Financial Services

Keywords: Scripps Health, San Diego , Patient Service Specialist, Other , San Diego, California

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