SanDiegoRecruiter Since 2001
the smart solution for San Diego jobs

Customer Care Associate II - Specialized Services

Company: HD Supply
Location: San Diego
Posted on: March 28, 2020

Job Description:



Company Overview HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
  • Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Understands and supports compliance issues if required for assigned customer base. Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None. Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • No travel required. Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Job Specific Details
          • Theteam is responsible for EPA, Fax Admin, Master Key, Strategic Accounts and Warranty Solutions. Preferred Qualifications
            • Previous customer service experience.
            • Bilingual in English and Spanish. Job Locations US-CA-Santee - US-CA-San Diego Posted Date 1 month ago (2/27/2020 9:08 AM) Job ID 2020-37006 Business Unit Facilities Maintenance Functional Area Customer Service Remote Position? No Position Type Full-Time Posting Location : Postal Code 92071 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: HD Supply, San Diego , Customer Care Associate II - Specialized Services, Professions , San Diego, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Recent Grad CDL-A Truck Driver - Refrigerated, Safest in Trucking!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with a C.R. England
Company: C.R. England
Location: Descanso
Posted on: 04/5/2020

Picker Order Selector
Description: br br Job Overview br br Warehouse Worker br br The Warehouse Picker Order Selector is responsible for accurately picking, by hand, beverage product orders using a voice automated headset (more...)
Company: Keurig Dr Pepper
Location: San Diego
Posted on: 04/5/2020

Regional CDL A Truck Drivers - At Least $1,000/wk Guaranteed!
Description: APPLY TODAY br br Regional CDL A Truck Drivers - At Least 1,000/wk Guaranteed Immediate Detention Pay that could add up to an extra 6,000/yr Apply Online or Call 608-400-4278 Today With Marten's (more...)
Company: Marten Transport
Location: San Diego
Posted on: 04/5/2020


Manpower and Training Analyst
Description: Job Number: R0072973 br br Manpower and Training Analyst br br Key Role: br br Assist DoD clients with the evaluation, creation, and review of training, manpower, and program documentation (more...)
Company: Booz Allen Hamilton Inc.
Location: San Diego
Posted on: 04/5/2020

Recent Grad CDL-A Truck Driver - Refrigerated, Safest in Trucking!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with a C.R. England
Company: C.R. England
Location: Imperial Beach
Posted on: 04/5/2020

Director of Fleet and Facility Maintenance
Description: MV is seeking a Director of Fleet and Facility Maintenance who is a dynamic, multi-task oriented, senior professional to provide oversight and support, and will ensure that all contractual requirements (more...)
Company: MV Transportation, Inc.
Location: San Diego
Posted on: 04/5/2020

OTR Flatbed Drivers
Description: br br br OTR Flatbed Drivers Needed br Solo br Team br 1099 br Owner Operators br br Apply Online below OR call 844 808-0258 ext 102 br br br SPXINC is a Carrier looking for (more...)
Company: Shippers Preferred Express
Location: San Diego
Posted on: 04/5/2020

Shopper - Delivery Driver (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Del Mar
Posted on: 04/5/2020

Shopper - Delivery Driver (Car Required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: San Diego
Posted on: 04/5/2020

Refrigerated Truck Driver CDL-A Recent Grads - Deliver Food, Medicine,
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with a C.R. England
Company: C.R. England
Location: La Jolla
Posted on: 04/5/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds