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IS Business Analyst

Company: Calpine
Location: San Diego
Posted on: October 18, 2020

Job Description:

Requisition Number

IS Business Analyst

San Diego


Job Family
Retail 2


Employee Type

Subject to DOT Regulations

Relocation Provided

Solutions - CA

Job Summary: (includes but is not limited to the following, other duties may be assigned):

This position supports Calpine Energy Solutions' Back Office applications covering, accounts receivable, retail billing, and customer care activities. This position is primarily responsible with supporting Excelergy Revenue Manager end user support requests, including system access, mass updates and ad-hoc data requests. Responsibilities also include developing functional and technical business requirements, completing testing of modifications to systems and interfaces and supporting the users in other various phases of System Development Life Cycle. This position is also responsible for utilizing query tools to analyze, read and retrieve data from various databases. This position will be the primary contact for a team responsible for the timely response to issues reported by the end user community. Good verbal and communication skills are essential.

Job Responsibilities:

* Responsible for supporting users, creating and maintaining training documentation and desktop procedures.

* Acts as liaison between the business user community, application vendors, 3rd party vendors and the Application Support organization.

* Provide day to day operational troubleshooting for system issues, bugs, and fixes.

* Implement processes and controls to ensure 100% accuracy in daily processing and billing.

* Perform user and integration testing for application upgrades, patches and hot fixes.

* Runs various queries on settlement and billing application data to validate interfaces are operating properly and data content is accurate.

* Develop business requirements documents based upon knowledge of the business processes and meetings with the business owners.

* Responsible for supporting users and deliver training for Revenue Manager upgrades and enhancements.

* Requires a bachelor's degree, preferably in computer science, mathematics, business, economics or at least 3 years of equivalent work experience.

* Must possess initiative, advanced decision-making skills and problem solving abilities.

* Must possess a working knowledge of the retail DA and CCA energy billing process (specific knowledge of Solutions' systems and processes is desired).

* Experience with Customer Care Operations, and Billing software (Excelergy Revenue Manager is required).

* Experience with basic SQL query tools to extract information from databases (SQL Server) and source applications is required.

* Strong Microsoft Excel skills required, including experience with macros and VBA.

* Desire at least 1 to 2 years of retail energy related experience.

* Requires excellent verbal and communication skills.

* Ability to identify issues, analyze data, develop, recommend, and implement solutions.

* Must be self motivated, goal oriented, and able to learn independently.

* Advanced Proficiency in Access and Excel

* Requires problem solving ability and sufficient knowledge of system analysis skills.

* Must possess initiative, advanced decision-making skills and problem solving abilities.

* Must be able to handle multiple requests at the same time and be able to prioritize one's workload.

* Experience with every phase of the System Development Life Cycle

* Ability to develop and test data in accordance with system requirements to achieve expected results.

* Ability to work in a team environment.

- Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

- Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to Determination on requests for reasonable accommodation are made on case-by-case basis.

- Please view Equal Employment Opportunity Posters provided by OFCCP


Keywords: Calpine, San Diego , IS Business Analyst, Professions , San Diego, California

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