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Staff Business Data Analyst

Company: Intuit
Location: San Diego
Posted on: November 22, 2020

Job Description:

Overview
We are looking for world class analytics talent to help transform our TurboTax Live product offerings. Join the team developing innovative solutions that connect users and tax experts in new ways as we look to transform the way taxes get done.

This role will be primarily responsible for shaping the way we measure, monitor and improve quality experiences by leveraging analytics.You will partner closely with product managers, engineering teams, data scientists, and customer success managers to evaluate the quality of tax returns and drive process and systemic improvements for our TurboTax Live Experts.

Data is central to Intuit's decision-making process, and analysts are a critical component to evangelize data-driven decision making as we look to scale TurboTax Live for the future.

What you'll bring
5 + years of relevant work experience in a business outcome focused analytical role

--- 5+ years of experience in generating and presenting insights from marketing/product/customer care data. Experience in content analysis, advanced analytics, measurement and optimization
--- Advanced experience in database query languages (SQL), to retrieve and analyze data from database tables (e.g. AWS Redshift, AWS Athena, Vertica)
--- Fluency in data analysis, data manipulation, data mining including defining KPIs, statistical and predictive modeling concepts, descriptive statistics, experimental design and multivariate A/B testing
--- Good understanding of data structures and pipelines.
--- Experience with data instrumentation, interpretation and visualization tools (e.g. Tableau, Qliksense, Quicksights, Amplitude etc)
--- Outstanding communication skills with the ability to interact with business leaders to make business recommendations
--- Experience in programming languages and stats packages (e.g. Python, R) and familiarity with creating re-usable data sets with high-quality data is a plus
--- Detail-oriented with superior organizational skills
--- Experience working in a scaled agile framework/ scrum environment

-- Genuine passion and customer empathy to find solutions to make taxes less stressful

How you will lead
--- Provide guidance and thought partnership to Business leaders and stakeholders on how best to harness available data in support of critical business needs and goals.
--- Manage the full cycle of iterative big data exploration, including hypothesis formulation, algorithm development, data cleansing, testing, insight generation/visualization, and action planning
--- Use considerable expertise and independent judgment in collaborating with peers, data engineers, database managers, and business analysts in designing and implementing the research strategy needed to methodically and iteratively structure, extract, cleanse, sample, test, validate, and communicate data backed insights from complex sources and significant volumes of data for complex and unique business problems
--- Apply proven methods and skills in working with divergent data types, data scales, and big data (petabytes), to explore and extrapolate data-backed insights using advanced predictive modeling and testing on data acquired and cleansed from a range of sources (relational and non-relational NoSQL databases)
--- Partner with cross-functional teams including Customer Success, Expert Network, Product, Engineering, and Analytics to design and build analytics and reporting tools that are instrumental to self serving insights and gathering learnings.
--- Maintain a culture of high-quality output and growth mindset. Effectively communicate at all levels, ensure that work gets done well and on time, respond effectively to unexpected pivots in plan and prioritize for best outcomes

-- Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations.

Keywords: Intuit, San Diego , Staff Business Data Analyst, Professions , San Diego, California

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