Quality/Manufacturing Technician

Company: TrellisWare Technologies, Inc
Location: San Diego
Posted on: February 23, 2021

Job Description:

TrellisWare Technologies, Inc. is developing advanced communication systems for use in various military and commercial applications. We have technologies that stretch limits and employees that push boundaries. We provide communication solutions and innovations when nothing else works. Our top talents are strategic solvers, and we all enjoy a 'work hard, play hard' environment. Job Description: The RMA technician is responsible for processing, verifying, and scheduling repair as required for incoming RMAs from the field. in addition, the individual would be responsible for ensuring that the RMA process is followed for all units received; including receipt of product into the utilized systems SAP, Salesforce, Microsoft Excel, evaluating, testing RMA symptoms, and proper disposition of the unit both systematically and physically. The RMA technician will be responsible for reading, analyzing, and scheduling of product which falls into the repair category. Repairs could consist of re-flashing of software, soldering, replacement of main boards, and hardware. This position will also support the engineering and quality teams when requested for root cause analysis, as well as handle the maintenance and overall condition of tools and test equipment at their workstation and within the department. Other responsibilities include, but are not limited to system transactions, preparations, managing the RMA process to assure compliance to targeted guidelines. This position has direct responsibility as part of the team to provide complete customer satisfaction as to quality, response time, communication and time to complete. This position will be required to support overtime at crucial month end and quarter end periods as requested. Essential Duties and Responsibilities:

• Evaluate, troubleshoot, test, and repair customer returned product to component level.
• Read schematic diagrams and follow test procedures.
• Understand operational requirements and be able to identify and correct problems or inconsistencies.
• Support other departments within the Fulfillment Center as needed. On-Ramping Tasks and Objectives (First 30 Days):
  • Become familiar with the RMA team, process including business process and product flow. Initial Core Objectives (Next 90 Days):
    • Familiarity with TrellisWare products and testing of said products.
    • Ability to troubleshoot and analyze TrellisWare product. Semi-Annual Key Objectives (Next 6 Months):
      • Proficiency within RMA area and processes
      • Ability to provide improvements and ideas within the RMA team.
      • Ability to repair/re-flash products unsupervised. Education and Work Experience:
        • Associates Degree or equivalent experience in related discipline. Ability to communicate and drive documentation and repair activities within the manufacturing operation managing daily output.
        • 5- 10 years of experience in a hands-on manufacturing environment.
        • Self-motivated, problem solving individual that works well with multifunctional team members. To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: Knowledge/ Skills/ Abilities:
          • Ability to determine failure of complex assemblies and products.
          • Excellent troubleshooting and repair skills are a must, as well as the ability to work both independently and as part of a team unit.
          • Ability to communicate defect and root cause information to manufacturing operations, engineering, customers, tech support. Organizational skills, multitasking abilities, and attention to detail.
          • Works independently, demonstrates initiative and interacts with a variety of engineering development teams.
          • Demonstrates strong documentation skills and proficient with PC office applications such as Excel, Word and Power Point.
          • Demonstrates analytical and problem-solving skills.
          • Demonstrates strong written and verbal communication skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
            • Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arms length, stoop, kneel, and crouch, talk and hear.
            • Regularly required to sit for extended periods of time; frequently required to use office equipment such as PC, printer, telephone, etc.
            • Able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
            • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Additional Requirements:
              • U.S. Citizenship or Permanent Residency Required Many of TrellisWare's positions require a security clearance or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. TrellisWare Technologies, Inc. is an EEO/AA/Disability/Vets Employer. Disclaimer: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in the job description restricts the company's right to change, assign, or reassign duties and responsibilities at any time for any reason. Apply Now with our quick 3 minute Application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: TrellisWare Technologies, Inc, San Diego , Quality/Manufacturing Technician, Professions , San Diego, California