Systems Analyst II
Company: ICW Group Insurance Companies
Location: San Diego
Posted on: February 22, 2021
ICW Group is looking for a Systems Analyst II to bring on board
and support third party applications that serve our Underwriting
teams! The purpose of this job is to support, maintain, and improve
applications and integrations in a cost effective, secure, high
performing and customer centric manner. This position exists to
support the Information Technology (IT) goals of the company. The
role also collaborates with all IT stakeholders to enable the
organization to achieve business goals and objectives. This
position will be supporting our highly critical applications that
enable our business to grow within the insurance domain. If you're
a technical thinker, enjoy solving problems and making things
better, this is the position for you! ESSENTIAL DUTIES AND
RESPONSIBILITIES-- Provide application technical support to Program
- Learns business processes as they pertain to application and
- Troubleshoots and resolves application and integration related
incidents and problems.
- Formulates and presents solutions to application issues.
- Remediates simple application issues and runs it through the
team's delivery cycle.
- Documents incidents and problems with appropriate level of
detail.-- Improve the supportability and maintainability of
- Analyzes support pain points and provides solutions to address
the commonly recurring incidents.
- Participates in design and development cycle of the team.
- Advocates the inclusion of appropriate non-functional
requirements in order to enhance business processes, operations,
and information process flow.
- Addresses issues proactively by implementing technical
- Assists the program team in release activities.
- Documents the disposition of production deployments to provide
accurate metrics. Collaborate with a multitude of internal
stakeholders on information systems projects.--
- Partners across business units with Architects, Systems
Analysts and Technical Leads on the system design to provided
- Works closely with the development team to evaluate technical
design alternatives for functionality.
- Facilitate design workshops and ongoing interactions with key
stakeholders to determine detailed requirements.
- Ensures non-functional requirements, including UX, scalability,
performance, supportability and reliability are identified and
considered. SUPERVISORY RESPONISBILITIES This role does not have
supervisory responsibilities.-- EDUCATION AND SKILLS Bachelor's
degree from four-year college or university; Computer Science,
Information Systems, or related degree preferred. Minimum 2 years
of related experience and/or training; or, equivalent combination
of education and experience.-- CERTIFICATES, LICENSES,
REGISTRATIONS-- Insurance Certifications NTH (CPCU, ARM, AIC, AINS)
and domain expertise: CSM or CSPO preferred. ITIL certification
preferred. Specialized certifications in MuleSoft and SAP systems,
specifically FI, CD, ICM, and/or BP preferred. KNOWLEDGE AND SKILLS
Working knowledge of information systems design and analysis,
required. Knowledge of insurance industry preferred. Knowledge of
ITIL Framework and Best Practices is required. Familiarity with
Application Performance and Monitoring (APM) and Profiling tools.
Ability to diagram critical processes for a particular
application/integration. Ability to create intermediate SQL and
Splunk queries, and utilize/create simple dashboards for support
purposes. Intermediate understanding of common non-functional
requirements for supportability and maintainability. Intermediate
understanding of system engineering, object-oriented design,
information risk and security guidelines, and architecture
standards. Intermediate understanding of API standards for
communicating and integration between applications. Intermediate
understanding of the Software Development Life Cycle (SDLC)
framework and its corresponding artifacts as it pertains to ICW.
Intermediate understanding of the different infrastructure and
application components as they relate to a particular application
and/or integration for a specific Line of Business/Program team.
COMPETENCIES-- This position maps to the Individual Contributor
level. Additional competencies required: Business Thinking, Result
Orientation and Positive Impact.-- WORK ENVIRONMENT This position
operates in an office environment and requires the frequent use of
computer, telephone, copier and other standard office
Keywords: ICW Group Insurance Companies, San Diego , Systems Analyst II, Professions , San Diego, California
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