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SAP Analyst

Company: Canyon Bicycles
Location: Carlsbad
Posted on: February 24, 2021

Job Description:

Position SummaryPoint of contact for all SAP order management responsibilities including reporting, financial reconciliation, and logistical fulfillment. Position will operate cross functionally between Operations, Logistics, Finance, and Sales. The goal of this role is to assess order discrepancies, communicate with key internal stakeholders, and provide a solution that ensures a positive customer experience. Weekly KPI analysis of credit memos, returns, webshop order reconciliation, among others.Summary of Roles and Responsibilities-- Reconciling daily orders caught between webshop and SAP-- Define business processes / documentation-- Managing employee purchases-- Staff Training ByD Inside Sales-- Touchpoint to IT for SAP Issues-- Creating Work Instructions-- Product serial number change upkeep and management-- Coordinating outgoing customer communication strategy with Inside Sales Team Manager-- Credit memo management of process and execution on daily basis (manual and with reference)-- Management of refund process between Chino and Carlsbad-- Read Only access to Computop to check credit card authorizations and payment captures daily-- Checking status of return/credit memo refunds-- Managing employee discounts and purchases-- PayPal payment and reconciliation management-- Reconciling order-to-cash-- Manage employee and customer bike financing options-- Complies with weekly Sales Performance Report-- Fraud Management-- Touchpoint for warehouse and fulfillment-- Overview and management of returns-- Fraud protection management and process definition-- Velofix integration in SAP-- Inventory reporting-- Daily tracking of Open/In Process/In Preparation orders-- Checking for duplicate orders placed on the webshop-- Reject requests that need to be cancelled-- Touchpoint for B Stock process; helps with communication between Operations and SalesMajor Challenge:Coordinating cross-functionally with key internal stakeholders to efficiently and accurately identify and resolve transactional systematic discrepancies to ensure a positive customer experience.Education, Experience, and Knowledge / Skills / AbilitiesMinimum Education Requirements:BA with preferred background in FinanceWork Experience:5 yearsPreferred Education, Knowledge, Skills and Abilities:Knowledge, Skills, and Abilities-- Detail orientated-- Investigative-- Problem Solving Skills-- Follow-up-- Communication both written and verbal across multiple channels-- Understanding of basic financial concepts-- Thorough understanding of content management systems-- Excellent understanding of digital marketing, search engine optimization and how social media influence this-- Proficient in Microsoft Office, SAP ByD, Salesforce, among other programs.Work EnvironmentWork is performed within an office environment, with standard office equipment available. - provided by Dice

Keywords: Canyon Bicycles, San Diego , SAP Analyst, Professions , Carlsbad, California

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