SAP Analyst
Company: Canyon Bicycles
Location: Carlsbad
Posted on: February 24, 2021
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Job Description:
Position SummaryPoint of contact for all SAP order management
responsibilities including reporting, financial reconciliation, and
logistical fulfillment. Position will operate cross functionally
between Operations, Logistics, Finance, and Sales. The goal of this
role is to assess order discrepancies, communicate with key
internal stakeholders, and provide a solution that ensures a
positive customer experience. Weekly KPI analysis of credit memos,
returns, webshop order reconciliation, among others.Summary of
Roles and Responsibilities-- Reconciling daily orders caught
between webshop and SAP-- Define business processes /
documentation-- Managing employee purchases-- Staff Training ByD
Inside Sales-- Touchpoint to IT for SAP Issues-- Creating Work
Instructions-- Product serial number change upkeep and management--
Coordinating outgoing customer communication strategy with Inside
Sales Team Manager-- Credit memo management of process and
execution on daily basis (manual and with reference)-- Management
of refund process between Chino and Carlsbad-- Read Only access to
Computop to check credit card authorizations and payment captures
daily-- Checking status of return/credit memo refunds-- Managing
employee discounts and purchases-- PayPal payment and
reconciliation management-- Reconciling order-to-cash-- Manage
employee and customer bike financing options-- Complies with weekly
Sales Performance Report-- Fraud Management-- Touchpoint for
warehouse and fulfillment-- Overview and management of returns--
Fraud protection management and process definition-- Velofix
integration in SAP-- Inventory reporting-- Daily tracking of
Open/In Process/In Preparation orders-- Checking for duplicate
orders placed on the webshop-- Reject requests that need to be
cancelled-- Touchpoint for B Stock process; helps with
communication between Operations and SalesMajor
Challenge:Coordinating cross-functionally with key internal
stakeholders to efficiently and accurately identify and resolve
transactional systematic discrepancies to ensure a positive
customer experience.Education, Experience, and Knowledge / Skills /
AbilitiesMinimum Education Requirements:BA with preferred
background in FinanceWork Experience:5 yearsPreferred Education,
Knowledge, Skills and Abilities:Knowledge, Skills, and Abilities--
Detail orientated-- Investigative-- Problem Solving Skills--
Follow-up-- Communication both written and verbal across multiple
channels-- Understanding of basic financial concepts-- Thorough
understanding of content management systems-- Excellent
understanding of digital marketing, search engine optimization and
how social media influence this-- Proficient in Microsoft Office,
SAP ByD, Salesforce, among other programs.Work EnvironmentWork is
performed within an office environment, with standard office
equipment available. - provided by Dice
Keywords: Canyon Bicycles, San Diego , SAP Analyst, Professions , Carlsbad, California
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