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Professional Services Consultant / Solutions Architect - SW

Company: Contrast Security
Location: San Diego
Posted on: April 8, 2021

Job Description:

Professional Services Consultant / Solutions Architect - SW Contrast Security is the world's leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production. About the Position We are looking for an experienced Professional Services Consultant with application security and/or Continuous Integration experience to join our Customer Success Team.-- To ensure Customer Success, Contrast Security is developing in house comprehensive Professional Service capabilities. This position will not only need to deliver Professional Services they will need to lay the foundation for a highly effective Professional Services organization, which includes developing Best Practices, training content, and other re-usable artifacts. This person must be extremely adept at analyzing existing customer processes, defining the ideal end state and helping them evolve their processes so Contrast Security becomes a seamless and integral part of their SDLC. To achieve that, this position requires the ability to fully understand a DevOps oriented SDLC and evangelize how Contrast can fit into that process as well as performing the necessary integrations to fully automate security testing. The proposed solution must satisfy the automation and ease of use required by a development team and the governance and compliance required by a security team. Responsibilities

  • Driving Customer Value
  • Educate customers on the relevant use cases for Contrast and associated value proposition
  • Plan and deploy Contrast technology throughout the customer's SDLC; which involves installation, configuration, and custom development to ensure optimal results
  • Ensure customers are rapidly adopting Contrast and receiving the anticipated results and value
  • Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization
  • Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction
  • Driving Contrast Security's Value
  • Increase customers' lifetime value through higher product adoption, customer satisfaction and value delivered
  • Drive new business growth through greater customer advocacy and reference-ability
  • Provide expert guidance on advanced features based on a customer's needs
  • Develop and maintain long term customer relationships by serving as a trusted advisor
  • Help troubleshoot very complex customer issues
  • Provide ongoing strategic consulting and technical assistance for your assigned accounts Qualifications
    • 5 years of experience delivering professional services or technical account management for complex security technology products and/or Continuous Integration environments
    • Prior software development experience (Java or .NET or Node JS preferred)
    • Experience with complex enterprise software projects
    • Demonstrated ability to help customers transform their operational processes to leverage new technologies
    • Experience with CI tools such as Jenkins very desirable
    • Knowledge of application security and application security vulnerabilities
    • Knowledge of the SDLC and software engineering methodologies/systems
    • Experience deploying both SaaS and on premise solutions--
    • Proven ability to make enterprise customers happy and successful
    • Excellent communication and presentation skills
    • Enthusiastic, positive demeanor and strong customer service skills
    • Strong commitment to reaching your goals consistently
    • Ability to travel up to 33% of the time
    • Relevant Bachelor's degree or higher: preference for computer science or related degrees We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. What We Offer
      • Competitive compensation
      • Medical, dental, and vision benefits
      • 401 (k)
      • Flexible paid time off-- We are changing the world of software security. Do it with us. -- We believe in what we do and are passionate about helping our customers secure their business. If you're looking for a challenge and want to enjoy where you work, you'll love Contrast Security. Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast's Privacy Statement reflects our policies around compliance with the General Data Protection Regulation ("GDPR") and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA:--The California Consumer Privacy Act of 2018 ("CCPA") will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents ("CA Employee") new rights to privacy.

Keywords: Contrast Security, San Diego , Professional Services Consultant / Solutions Architect - SW, Professions , San Diego, California

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