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Senior Compliance Analyst

Company: Aerotek
Location: San Diego
Posted on: April 9, 2021

Job Description:

Description:The Compliance Analyst will report to the Compliance Manager - Consumer Protection and will be responsible for conducting Second Line Monitoring activities and assist in the daily management of the complaint handling processes.This role is 100% remote. Responsibilities: Coordinate responses to Customer complaints in collaboration with various internal and external Business Partners (e.g., Customer Care Teams, Sales, Operations, etc.) in a timely manner.Perform the review, root cause analysis, and categorization of all Customer complaints.Conduct and report on Quality Assurance ("QA") reviews to ensure all complaints have been accurately identified, documented, and escalated in accordance with applicable policies and standards.Gather applicable Compliance data to satisfy internal and external reporting requirements.Conduct and report on ongoing Second Line monitoring activities to ensure compliance with applicable state and federal regulatory requirements, internal policies and standards, and contractual obligations.Monitor various Customer communication channels (phone calls, online chat, etc.) to identify potential compliance concerns (e.g., UDAAP, ECOA, etc.).Work closely with internal and external Business Partners to assist in remediating any identified compliance issues as a result of Second Line monitoring activities.Skills:Regulatory, Compliance, Quality assurance, Banking, UDAAP, CFE, anti money laundering, aml, customer complaint ticketing management software, compliance regulations, compliance management, consumer protection law, ecoa, FCRA, TILA, fdcpa, third party risk, tableau, excel pivot tables, salesforce softwareTop Skills Details:ECOAUDAAPTableauAdditional Skills & Qualifications:5+ years professional financial services compliance experience.CFE, ACAMS, CRCM, or other professional certifications preferred.Previous experience with Customer Complaint handling processes highly preferred.Proven Compliance monitoring and testing experience preferred.Strong knowledge of commercial or consumer lending, including familiarity with ECOA, FCRA, TILA, FDCPA, UDAP, GLBA/Privacy, OFAC and 3rd party vendor management.Proven experience working with cross-functional teams.Salesforce experience preferredExperience Level:Expert Level About Aston Carter:Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Diego , Senior Compliance Analyst, Professions , San Diego, California

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