Field Technician (Windows, Client Facing)

Company: HAYS
Location: San Diego
Posted on: April 9, 2021

Job Description:

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A B2B IT Services Company is seeking a Field Technician (Windows, Client Facing) in San Diego, CA.

Role Description
• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
• Solve technical problems on an assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Skills & Requirements
• 1-2 years in IT field or AS Degree or higher in Information Technology
• WIN7 and Win10 experience
• Customer Service experience [Client facing ++]
• Knowledge of corporate organization, job, and policies.
• Advanced knowledge of operating systems and software.
• Basic skills in project management.
• Strong communication skills, problem analysis, and presentation skills.
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Detailed understanding of general/technical aspects of the onsite system repair job.
• Windows 10/7
• Office O365
• Customer service
• Own reliable car/clean driving record, this person will be responsible for driving their own vehicle (mileage is reimbursed)

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.
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Keywords: HAYS, San Diego , Field Technician (Windows, Client Facing), Professions , San Diego, California