SanDiegoRecruiter Since 2001
the smart solution for San Diego jobs

Automotive Service Consultant

Company: CarMax
Location: San Diego
Posted on: April 10, 2021

Job Description:

7653 - Kearny Mesa - 7766 Balboa Ave, San Diego, California, 92111CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: --- Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.--- Assist Service/Customer Operators with incoming service calls when needed.--- Accurately interview and document customer concerns.--- Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).--- Create repair orders, and route work to technicians or mechanical associates. --- Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.--- Consult with customers regarding needed repairs. --- Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .--- Close and invoice repair orders.--- Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.--- Collects service payments and manages cash including receiving and counting money.--- Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. --- Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to:--- Demonstrate exceptional interpersonal, communication, and customer service skills. --- Demonstrate exceptional telephone etiquette and active listening skills. --- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.--- Meet or exceed CarMax guidelines for customer satisfaction. --- Read, interpret and transcribe data in order to maintain accurate records.--- Intermediate computer skills, including spreadsheet knowledge.--- Successfully work with associates in other departments within the store.--- Perform multiple duties in a high-energy, fast-paced working environment.--- Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.--- Stay current in CarMax provided training in all areas of the Service process. Working Conditions: --- Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.--- Requires walking or standing for extended periods of time.--- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.--- Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.--- Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For--. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, San Diego , Automotive Service Consultant, Professions , San Diego, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL A Truck Driver - Immediate Opening
Description: Company: -US0036 Sysco San Diego, Inc.Zip Code:92064Employment Type:Full TimeTravel Percentage: -0OVERVIEW:We offer our associates the opportunity to grow personally and professionally, to contribute (more...)
Company: Sysco
Location: Poway
Posted on: 04/18/2021

Freight/Receiving
Description: Freight/Receiving 393743741 Santee, California, US, 92072 Position Purpose: Associates
Company: The Home Depot
Location: Santee
Posted on: 04/18/2021

Urgently Hiring CDL-A Truck Drivers for All Accounts, Fastest Apply!
Description: Experienced Truck Drivers Needed - Multiple Options br Immediately Hiring Class-A CDL Truck Drivers br for All Our Accounts br br With over 570 open positions, we have many great truck driving (more...)
Company: C.R. England
Location: Paramount
Posted on: 04/18/2021


Queremos conductores de camiones que son local y casa en un d a! Gane hasta $24 por hora
Description: br br Queremos conductores de camiones que son local y casa en un d a Gane hasta 24 por hora br Estamos buscando conductores de clase A que quieran formar parte de un equipo seguro, muy motivado (more...)
Company: CRST Transportation Solutions, Inc.
Location: Yucaipa
Posted on: 04/18/2021

CDL-A Company Driver
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Yucaipa
Posted on: 04/18/2021

Strategic Sourcing Analyst
Description: Summary:The Strategic Sourcing Analyst will with evidence-based facts and data serving as the backbone of the sourcing process, the Strategic Sourcing Analyst plays a crucial role in providing decision-support (more...)
Company: SHARP HEALTHCARE
Location: Santee
Posted on: 04/18/2021

CDL-A Company Driver
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Lake Elsinore
Posted on: 04/18/2021

Technician - Fiber Installer
Description: LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL A job with AT T as an Outside Plant Technician can provide you with exactly that Take advantage of our paid training and wide range of career possibilities. (more...)
Company: AT&T
Location: Rowland Heights
Posted on: 04/18/2021

Queremos conductores de camiones que son local y casa en un d a! Gane hasta $24 por hora
Description: br br Queremos conductores de camiones que son local y casa en un d a Gane hasta 24 por hora br Estamos buscando conductores de clase A que quieran formar parte de un equipo seguro, muy motivado (more...)
Company: CRST Transportation Solutions, Inc.
Location: Paramount
Posted on: 04/18/2021

M&A Data Analyst
Description: M A Data Analyst br br - br br Seeking candidate with expert level Microsoft Excel and/or Smartsheet experience that can bring additional solutions to the table to ease the data merge and reporting (more...)
Company: Yoh, A Day & Zimmermann Company
Location: Santee
Posted on: 04/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds