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Deskside Technician II

Company: Stefanini
Location: San Diego
Posted on: November 22, 2021

Job Description:

Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Our client is looking for a Deskside Technician with experience supporting a Windows 10, Windows 7. New hire builds, and break/fix resolution are the main job duties. This will be a very hands on position and candidates must be willing to crawl under desks while being professional. The candidate will interact with customers on a daily basis and must have sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks. Be detail oriented with ticket notes and updating assets. This candidate must be able to work independently as well as working closely with a team. This position is for 8am to 5pm for the primary shift. There will be "'On-Call"' rotation with the other tech for nights and weekends.Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Windows Pc's)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

  • New hire build setups and replacement of PC's that require it.
  • Complete and troubleshoot Data Migration from old pc to new pc when doing replacements.
  • Test and clean PCs, laptops and other related hardware as needed.
  • Maintain, analyze, and troubleshoot software and computer peripherals as needed.
  • Set up, configure and add all required hardware during upgrade or replacements.
  • Restore all user and configuration data from user's backup.
  • Provide technical support to end users via telephone or at their desk.
  • Assure that all tickets requiring follow up work and/or calls are resolved to closure within target SLA's.
  • Assist in researching and documenting improvements to processes upon discovery.
  • Assist coworkers in resolution of end users' technical issues post migration.
  • Assist with inventory and disposals when needed.
  • Able to perform in a fast-paced environment.Job Requirements:What do you need to succeed? 2 years experienceSolid foundation of Personal Computer experienceExcellent troubleshooting capabilityAbility to work in a team environment as well as independentlyProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionThis position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipmentMay require additional project-specific trainingWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities:

Keywords: Stefanini, San Diego , Deskside Technician II, Professions , San Diego, California

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